Rosati's Pizza Sports Pub - Great Wood

I am from Chicago and this is NOT Rosati’s Pizza. I have been going to Rosati’s in Cinco Ranch and it is phenomenal. I wanted to give Cypress a try. I ordered a pizza with extra cheese my pizza had nothing but red sauce. The crust was crispy even though I ordered double dough! This is the worst pizza I’ve had in Houston. I will keep driving way out to Cinco Ranch!!!

I very much enjoyed my experience chuck was awesome he welcomed me with a smile and very polite once he sat me down I was waited on by the several members of the staff All of which were very very pleasant. I ordered an Italian beef sandwich came with Jardin air and juice on the side my fries were extra crispy like I ordered the sandwich was awesome. I’m ordering a 14” sausage pizza to go dinner for later and or snack. There were about 15 to 20 people in the dining room and all seemed very pleased with everything. I live about 30 minutes away but this will be my GO TO PLACE FOR ITALIAN FOOD.Great job crew keep it up. ?

For this past week, I went there three different times on normal business hours, and all three times they were closed. No signs, no notices just lights out and locked door.

Ordered a thin crust pepperoni and 1/2 sausage. This is the same pizza we ordered last week. Brought our pizza home and it was only pepperoni. We called the restaurant to let them know we had the wrong pizza. The manager tonight informed us that WE ordered the pizza wrong. Because apparently ordering a 1/2 sausage and pepperoni pizza and being charged for the sausage means you get a PEPPERONI pizza. And don 't try and reason with her, she will not listen. We told her we were bringing the pizza back and we wanted a refund since all she wanted to do was credit us $2 on the order. Never mentioned they could make us a new one or even apologize for the wrong order. She said it was our fault we ordered it wrong. Arrived at the establishment and she repeated herself WE ordered it wrong. I tried to show her the copy of the order ticket that says sausage/pepperoni and told her there is no sausage on the pizza. Half my family will not eat this pizza because they only eat sausage. She NEVER apologized, but proceeded to say we ordered it wrong. I told her that we would not come back again and to give us a full refund. I asked for the owners name and contact info. She gave me a name, but no number. She said she could not give me that. Really? No office number or at least take down my information knowing how displeased we were...Someone needs to retrain their staff. There are several pizza restaurants in the area and we will look for somewhere else that treats their customers right. August 12, 2022

Doesn't get closer to Chicago pizza than Rosati's! I was amazed by how wonderful their customer service was! If you're looking for some really good Italian food, definitely give them a try!