Papa John's Pizza - Grayslake

Both the service and the pizza are hit or miss at this store. When it 's good, it 's really really good, but that only happens 50% of the time. Last night we ordered pizza, and using the app, we saw that our order was delivered to someone else. When I notified the store they were willing to throw in a desert with the replacement pizza, but since they were busy they said I 'd have to wait my turn for delivery of the replacement pizza. We cancelled our order. Tonight we ordered from Domino 's. Hopefully it 's a better experience.

The central order center was out of touch with the REAL timing at the store. A pizza promised for about 7PM hadn't even been started when I arrived. Several other people were also available. While not the fault of the store, the central ordering system needs improvement

Barely cooked and the ingredients started so far away from the edge it was almost comical. Like nearly three inches of crust. Measure three inches right now with your fingers. Nutty.

UPDATING MY REVIEW The only pizza my kids eat. Sometimes they get my order wrong, but recently that’s not the case, maybe something improved. Recently I ordered for delivery online added a tip and everything and it didn’t come. It turns out that the system logged it for pick up. Talked to the manager who was very accommodating. They fixed it in the system and delivered the pizza with extra sauce and a drink for the trouble. Everyone was really wonderful to work with.

Absolutely superb service. Food was outstanding fresh, hot and tasty. The service was welcoming and efficient. This is a place I will visit again!