Baskin Robbins - Grayslake

I tried to give this store the benefit of the doubt but I’m done. I won’t be coming back. I ordered a cake 48 hours ago for pickup and it’s not ready. The employee said he is bringing it from another store and I have to wait. What’s the point of ordering ahead? I could’ve just went to the other store myself and avoided this aggravation.

They are OK. Make you feel like they don't really care about the customer. Wish they had better customers service since the ice cram is good.

Ordered cups of ice cream and after paying they informed us they were out of spoons. That might have been helpful to know before ordering. Maybe run to Walmart and buy some!?!?!?!

I had a really disappointing experience at this restaurant. None of the staff spoke English, which made communication difficult. The ice cream was extremely soft, almost like soup. When I asked about chocolate syrup, the staff told me it had been discontinued. I definitely won't be returning here. I also question whether it would pass a food safety inspection. Overall, it was a disgusting experience.

This is one of the best places I've ever visited. The staff is incredibly helpful and patient. I really love this place—it's spotless and very professional. I highly recommend it!