KFC - Gravenhurst

I must admit that I have spent more money at KFC over the years than anyone else. read more I must admit that I have spent more money at KFC over the years than anyone else.

The restaurant is in a terrible location. The food was decent, but the place was dirty and the staff was unhelpful. They were very slow and got our order wrong... read more The restaurant is in a terrible location. The food was decent, but the place was dirty and the staff was unhelpful. They were very slow and got our order wrong three times.

Visited Gravenhurst this weekend and 'out of nostalgic memories' of taking some to Muskoka Beach for my two kids and I during the summers...I popped into KFC. H... read more Visited Gravenhurst this weekend and 'out of nostalgic memories' of taking some to Muskoka Beach for my two kids and I during the summers...I popped into KFC. Had to assimilate MENU FIRST - wow, it's changed somewhat! I just wanted 3 pieces of whitemeat, one mid size Cole Slaw and one mid size Macaroni Salad. I asked their advice on what combinations I could get, NO ONE GAVE A DARN, Server behind counter was rude and COOK came up from Prep Place and was just about as disinterested in my order as the server was. NO ONE WAS IN THE RESTAURANT. THEY HAD TIME. I AM A FEMALE SENIOR ON A PENSION. They charged me $15 plus change for my order! No offer of condiments, plates or equipment. So, I dragged it back to my hotel to eat. The chicken was about as dry as it could possibly be. I WILL NEVER ENTER ANOTHER KFC again. BEWARE! Fellow travellers! Steer clear of this place*

I have visited this KFC location three times and have had two terrible experiences, with the most recent one pushing me to write this review. I typically do not... read more I have visited this KFC location three times and have had two terrible experiences, with the most recent one pushing me to write this review. I typically do not voice my complaints about poor customer service, attributing it to a bad day for the staff, but this was beyond unacceptable. During the first incident, my boyfriend asked for extra dipping sauce for his popcorn chicken and was rudely told that he would have to pay extra for it. Despite another customer offering to cover the cost, the worker refused and eventually threw the sauce at my boyfriend. The lack of customer service skills and rude behavior of the staff were appalling. The managers in the back did nothing to intervene. The second incident occurred when I stopped by the KFC in Bracebridge and was denied access to the restroom without making a purchase, despite another customer being allowed to use the facilities without ordering. The staff member ignored my questions and exhibited disrespectful behavior. After finally being allowed to use the restroom, I returned to find that my payment for a bottle of water had not been processed. The overall treatment I received was degrading and infuriating. I will never patronize this establishment again and advise others to visit the KFC location in Bracebridge instead.

Submitted this to KFC 27/09/2013 of course with no response Chk 5432ordered 3 PC Chkn Meal after 5 minutes told it would be another 10 minutes they had no chick... read more Submitted this to KFC 27/09/2013 of course with no response Chk 5432ordered 3 PC Chkn Meal after 5 minutes told it would be another 10 minutes they had no chicken. Lady in front of me ordered 4 pc meal asked attendant for all breasts she said she would pay the difference, the Cook came out and said he will give her all breasts at no extra charge. 18 minutes after ordering received 3 pc meal 1 thigh 1 drumstick 1 wing so I asked attendant: why is there no white meat she replied this is how the meal is always. I felt a bit troubled but quietly sat down and ate my meal. This establishment KFC is a bit unfair but the real situation that is the head turner is that the Cook had his toddlers in that small Kitchen. I hope KFC takes the consideration of the precious children safety better than these neglectful parents. PS I have lived in Gravenhurst for many years and when the Redpaths owned the establishment it was ran allot safer and I always got my white meat either a rib or breast. Wow 8.79 plus