KFC - Gravenhurst

Fast Food, American, Canadian

KFC

1.9 / 5 (12 reviews)

Description

Despite a mix of positive and negative experiences, patrons of a local KFC in Gravenhurst have had a range of experiences with the service and food quality. Some have complained about long wait times for food and small portions, while others have praised the cleanliness of the establishment and the helpfulness of the staff. Issues with customer service, lack of order accuracy, and sanitary concerns have been reported. While some long-time customers continue to support this location, others have vowed never to return. The restaurant's management and customer service could benefit from improvements to ensure a more consistent and positive dining experience for all customers.

Last update: 17.01.2026 from: User

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★ 1.9 / 5 from 12 reviews

Went there because we had a gift card to use, so decided to grab lunch. went in, decided and we ordered. Guy comes in about a min after we placed our order. Whole time cashier is saying nothing to us. Guy waits about 5 min, gets his food. Still waiting. Older couple comes in, cashier rings them in. We are still waiting. Third person comes in. Couple gets there food, third person gets order rang in. Been 10 min now. Finally food comes up. We take it home. I open my "box deal" I have like 10 fries in there. Plus side, food was hot, but chicken was dry, like it got cooked again. Not sure if I am willing to go back.

Visited Gravenhurst this weekend and 'out of nostalgic memories' of taking some to Muskoka Beach for my two kids and I during the summers...I popped into KFC. Had to assimilate MENU FIRST - wow, it's changed somewhat! I just wanted 3 pieces of whitemeat, one mid size Cole Slaw and one mid size Macaroni Salad. I asked their advice on what combinations I could get, NO ONE GAVE A DARN, Server behind counter was rude and COOK came up from Prep Place and was just about as disinterested in my order as the server was. NO ONE WAS IN THE RESTAURANT. THEY HAD TIME. I AM A FEMALE SENIOR ON A PENSION. They charged me $15 plus change for my order! No offer of condiments, plates or equipment. So, I dragged it back to my hotel to eat. The chicken was about as dry as it could possibly be. I WILL NEVER ENTER ANOTHER KFC again. BEWARE! Fellow travellers! Steer clear of this place*

This is the sandwich I just returned to kfc notice the scant rotting lettuce, when I tried to return it they told me to "have a nice day" if you know what I mean and didn't even offer to replace or return. I didn't even want to give them 1 star but had to to submit the complaint.

I must admit that I have spent more money at KFC over the years than anyone else.

The restaurant is in a terrible location. The food was decent, but the place was dirty and the staff was unhelpful. They were very slow and got our order wrong three times.

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