Arby's - Grants Pass

The food at this restaurant was outstanding. Although I had to wait quite a while for my French fries, they were exceptionally fresh, which made the wait worthw... read more The food at this restaurant was outstanding. Although I had to wait quite a while for my French fries, they were exceptionally fresh, which made the wait worthwhile. That said, waiting over 10 minutes felt a bit excessive. I'm not quite sure why it took so long since deep frying typically doesn't require that much time. Despite the delay, I wasn't upset—just a little concerned. Eventually, I was asked to pull around to the front, and they brought my food out to me. After about 10 minutes, I decided to get out of the car and go inside because I thought they might have forgotten about me. Thankfully, the staff was very friendly, and the food was delicious. Even with the wait, I will definitely be coming back for more.

I’ve been waiting for my food for over 25 minutes, and I'm the only customer here. I didn't order much, and I was disappointed to learn that they don’t serve sh... read more I’ve been waiting for my food for over 25 minutes, and I'm the only customer here. I didn't order much, and I was disappointed to learn that they don’t serve shakes after 10 PM. I won’t be coming back to this restaurant.

My grandson wanted Arby's for lunch around 11:40. While he was placing his order, I went to the restroom and found it in a mess, with toilet paper and paper tow... read more My grandson wanted Arby's for lunch around 11:40. While he was placing his order, I went to the restroom and found it in a mess, with toilet paper and paper towels scattered on the floor. The handicap stall was locked without any out-of-order sign, and the lock on the smaller stall was broken. I tried to report this to a female employee named Shelby, starting with the handicap stall. Before I could finish, she interrupted me to say the small stall was working. When I explained that the lock was broken, she said she couldn’t do anything about it and walked away to look after her young child in the lobby. I was told by the Arby’s owner to leave a comment on their website, but it’s unavailable, so I’m sharing my feedback here. Hopefully, they’ll address these issues soon, as it really affected my visit despite the appealing menu.

The service was a bit slow for an order of just four regular roast beef sandwiches to go from the counter. The staff seemed more focused on the drive-thru, whic... read more The service was a bit slow for an order of just four regular roast beef sandwiches to go from the counter. The staff seemed more focused on the drive-thru, which always has a line. That’s actually why I chose to order inside and kept my order simple. It looked like there had been a hectic rush earlier, as the floor behind the counter near the fryer was noticeably messy with food.

The overall cleanliness of the restaurant was quite disappointing. The floors were sticky, and every table was in disarray. The front counter had a grimy surfac... read more The overall cleanliness of the restaurant was quite disappointing. The floors were sticky, and every table was in disarray. The front counter had a grimy surface, and the soda area was especially unsanitary, with spills from beverages and sauces everywhere. None of the sauces were refilled, and they were also out of napkins and lids. Behind the counter, the floor was cluttered with dropped food and debris. Despite the restaurant being relatively empty, there was no justification for such poor cleanliness. To add to the frustration, both of my to-go orders were incorrect. Unfortunately, I will not be coming back.