Applebee's Grill - Granite City

Took my student who is from another country, he wanted to try something different so got the ribs, after getting to table with them we asked if they were pork or beef, waitress didn't know, manager came and asked what problem was and asked again, toldpork, because of religion he doesn't eat pork, so the manager asked what he would want or if he wanted the menu, the managercame back about threw the menu at him, after the meal the waitress threw the check at me as running saying pay as you like,after card taken to pay I asked for a to go cup, waited 15- 20 min before another waitress asked if she could help, what iswrong with customer service especially in a business that depends on customer service!!!!

I recently dined at Applebee's and ordered burgers and fries along with boneless chicken wings. The food was delicious, however, I was disappointed with the service at the bar. I had come to enjoy drinks, but the bartender, Janiah, seemed unable to make or properly ring up the drinks. I was also unimpressed with the presentation of the chips, as they appeared to be the bottom of the dish. Overall, I would have expected better service and attention to detail from a restaurant like Applebee's.

I have been to better Applebee's locations. This particular one doesn't seem to prioritize serving hot and fresh food, and the cleanliness of the place could be improved. However, Dustin was a fantastic server who went above and beyond to fix any mistakes and make the dining experience enjoyable.

I had a terrible experience at this restaurant a few years ago. We were seated in the wrong section where there was no server, and even when the server in the next section saw that we needed assistance, she didn't bother to help us. After we asked her where our server was, she said she didn't know and couldn't serve us because she was going home soon. Finally, she took our drink order after 10 minutes, and our food took an additional 45 minutes to arrive. When we informed the manager, she showed no concern and defended her employees. I will not be returning to this restaurant. It's disappointing that people avoid local places like this due to poor service, leading them to drive to Edwardsville for better options. It's a shame that businesses in this area end up closing due to lack of support.

My granddaughter hand me have been getting Applebee's steak and shrimp dinners for a long time. We have never had our steak or shrimp made other than the way that we ordered it. Applebee's has very good food, every time we order, and we have NEVER got abad meal! We always get take out orders, and the people that bring us our food are always cheerful and friendly. ?We highlyrecommend Applebee's to anyone who wants a good meal!?????