Tim Hortons - Grandville

The Tim Hortons on Wilson is amazing, the staff are always so nice and the manager is really the best!

I had breakfast at this restaurant and requested our sandwiches to be extra roasted. Unfortunately, they arrived just the regular way, not roasted at all. We asked for them to be cooked again, but when they were brought back, the server suggested we place our order twice next time. I informed him that I had actually done that, and he walked away. It’s becoming increasingly hard to find proper order fulfillment and good customer service these days, but this experience was truly exceptional in a negative way.

We placed our order and noticed some issues. When we politely asked for corrections, the manager rudely told us, "there's nothing we can do," while yelling about the staff's efforts in the background. It wasn't even busy at the time. To make matters worse, we left without the chips we had ordered.

The restaurant is now under new management, and what a change it has made! The coffee is consistently hot and fresh, even if I come in later in the day. They almost always have a selection of donuts available, and the made-to-order breakfast is served all day! We really love our Timmy!

The dining room at 418/22 is now open! I'm not sure for how long, but this is my first visit since before Covid. I ordered a sausage, egg, and cheese biscuit along with a hash brown, and it was hot and delicious! It's great to be back.