Steak 'n Shake - Grandville

The food was good, but the ordering system was a hassle. You have to place your order at a kiosk, pick up your own food, and throw away your own trash. Then they still expect a tip? That seems a bit much. Someone asked for salt and was told they needed to order it from the kiosk. Seriously?

I had a really disappointing experience at this restaurant. I ordered a strawberry banana shake, but they informed me they couldn't make it, even though both ingredients are listed on the menu. Frustrated, I decided to forget the shake and ordered the Frisco melt instead. However, it wasn't even cut when it was served. The staff, particularly Dionne who took my order, were quite rude and spoke to me in a condescending manner, as if I were a child. I believe the employees need better training to enhance their customer service skills.

Awful experience. We placed a food order for pickup and received confirmation. However, when we arrived, the doors were closed. We drove around to the pick-up window and explained that we were there to collect our order. We were told that pickup orders should have been placed differently, but we had already paid for our meals. When I asked how they would resolve the issue, they insisted there was no problem. The service was incredibly disappointing. I would never recommend this place.

If you had asked me before, I would have given this place a 5 out of 5. The burgers are absolutely incredible, and the service is consistently quick. The prices are unbeatable. However, I advise against ordering the chicken tenders from now on—they no longer meet the quality standards, and I can't recommend them anymore.

The staff is rude and dissatisfied, the female work lost her understanding with me when I told her that we would come back to walmart to pick up our order. they started yelling at me, not being rude. I hadn't raised my voice so much. I had to file a credit card dispute to get my order back. these people are unhinged and I would recommend to avoid all costs unless they like their bad burgers with a side crazy.