Tropical Smoothie Cafe - Grand Rapods

My favorite smoothie shop! Great service, great food, amazing smoothies!

I stop by nearly every morning, and am never disappointed. Chloe and Kei usually take an make my order (pomegranate plunge with the energizer add in). It's always a pleasant experience and the smoothie is always delicious.

While waiting to pick up a third party order I witnessed them cleaning the pictures for their smoothies. They literally just rinsed them with hot water and called it good. My question is what about those with allergies. I know many people with fruit allergies and this is definitely cross contamination.

This location is always clean. The service is always slow with a huge lack of customer service etiquette. They play extremely loud music. They never greet you. They walk up to the cash register to take your order without saying a word and just looking at you. Today I saw a perfect example of how poor leadership trickles down to the entire team. They're very unprofessional. Manager became upset with me because I questioned if they completed my order correctly. She yelled at me. I yelled at her. As a manager She should have been more interested in rectifying the problem or addressing the concern instead of going caring on me. The unfortunate thing is that this location is consistent with a lack of customer service etiquette. The the quality of the product is pretty much okay. However, I feel that the general manager or owner. However, these businesses are franchised needs to keep an eye on how they service customers.

Let me start off by saying I LOVE Tropical Smoothie, just not this one. Always slow. Don't even think about placing it in their app because it'll still take them more than an hour. I go to other locations if I can.