Burger Theory Grand Rapids

Great service, awful food. It's in a hotel so it smells like pool chlorine, it's super quiet so you feel like you have to whisper across the table, and the burger was the blandest burger I've had in my life. Zero flavor, is was honestly shocking. I had to cover it in ketchup just to taste it. The fries looked so good but they had some awful overpowering seasoning on them. And the worst part, I didn't even finish my food before my stomach hurt, and I couldnt even make it home before nearly ruining my driver seat. Some of the worst stomach pain I've had. Would not recommend to an enemy.

Came here with two friends to celebrate my birthday. Made a reservation for 6:15 on a Saturday, we were seated right away and the hostess was a sweetheart! However, our waitress did not even approach our table for 15 minutes. She said “I’ll be right with you guys” and walked away. We never saw her again and left 10 minutes later when we saw a party of 6 get served water within two minutes of sitting down after we had sat there for 25 minutes with no service. Would not recommend.

Got there about 15 minutes before closing time, bartender ignored me till I sat at a table, where my friend had just got his food, she came up to scold him about outside food because he originally got it to go, so after he said he ordered it there she said it was ok. I asked for a menu and she snidly asked me if I was going to eat, I said yes and she went into the back and said there 's someone who 's going eat! A few moments later Mark came from the back and said we 're done! Garbage service lazy employees will never eat here!

All of the reviews were spot on, unfortunately. Service was super slow and quite unfriendly. The kids menu has advertised that “kids eat free” and in the fine print it does not mention anything about it being for hotel guests only. It was over-priced food that was on par with McDonalds, except the fries. The table and floor were both quite dirty. My son never got a refill of anything. The dessert that came with his meal was never offered and when we asked for it we got a lovely eye roll. It was, unfortunately, a poor experience overall.

Our server Michael is easily %90 of the reason we go here when we stay in GR. That man is an absolute pleasure and is always pleasant. Food is awesome, and the booths are perfect for two crazy kids who want to hurry and eat and go jump in the pool ASAP.