Bombay Cuisine - Grand Rapods

This is an update from a previous 5 star review from 2012. This place used to be good years ago, but has sadly gone downhill. The food is still pretty decent, but the service is horrendous. I do feel bad as they were obviously understaffed, but for high prices like they charge, they need to make it worth it to the consumer. To add insult to injury, we were charged an 'upcharge ' on our bill without explanation. When we asked the waiter about this mysterious charge he said it was due to food costs being higher. Why was this not communicated with us beforehand? It was not even mentioned on our menu. The waiter brought a menu from a neighboring table that had a temporary sticker on the back with the upcharge listed, but ours did not. He did apologize, but did not offer to remove the charge. The service was also in general horrible. We were given the wrong food and waited the whole meal to get our waters refilled. Unfortunately, we will not be able to recommend this place any longer.

I used to love this place. However, it seems to be going downhill. The food was just okay this time, nothing to write home about. Then when I went to eat my naan I found a hair baked in. We called to let them know and they told me they didn’t believe me but I could get a free order of Naan if we wanted next time we come in. Eventually they said they would mail a gift card for an unspecified amount.Beware of their prices. Even though the menu claims one price, they add “up charges” for meat. This is not stated anywhere on the menu. Seems very shady that Buttered Chicken gets an up charge for having Chicken even though Chicken is in the name.Very sad, this used to be my favorite Indian food in town, I guess I will have to go searching for a new favorite. I’m open to any suggestions!

Food is great, as always. We are so glad to be back after a few years. The service was disappointing. Waitress was very nice but we had to wait for our check and then to pay for a half hour. She seemed to disappear. Seems that they need more staff in the kitchen.

Wow. I went here about 2 months ago and have been obsessed since. The appetizers are so good, and the bread is amazing. Best Indian food I ever had. The staff is very nice too. Please go here.

For Indian cuisine, this might be one of my favorites in Kent County! I had a friend who highly recommended this establishment since her family originally came from India.The atmosphere inside was very pleasant, but I ordered takeout and did not stay. For takeout food, everything was delicious!!!