Chipotle Mexican Grill - Granbury

First time experiencing Chipotle, service was fast, however unhelpful. Food was good I'm told, I was not warned of spice/hotness and only got one bite. The steak was full of flavor and tender, however my stomach cannot take the basic heat here. The inside was very clean and nice.

My host “Neyda” was INCREDIBLY rude. I went in to order two burrito bowls, she wanted to do both at the same time and kept putting incorrect food items on each one, then asking in a condescending tone “Do you want me to take that off?” After I apologized several times even though I was explaining in the best way possible which one needed what ingredients etc. She then huffs and puffs when I ask for a side of queso before checking out, while rolling her eyes. I’m in the middle of paying and she’s already telling the next customer his amount and I was still trying to get my bag etc. She never asked if I wanted a receipt just walked away, didn’t say have a good day, and rolled her eyes the entire time. Horrible service. Leave the food industry if you’re going to be rude to customers who are not rude and are just trying to get lunch.

The rice was so disgusting it literally made me gag over cooked and under cooked with each bite

I didn't care for the food it was expensive for we got. We won't be going back!

I am very disappointed in my visit this evening! They were out of steak and said they didn't have anymore. Had a small portion of veggies which look like they have been sitting for a while and they didn't attempt to cook anything fresh. Just said this is all we have. It's 7:37 pm and yall are open till 10. What's the problem here. The food line was also a mess and nothing looked fresh