Burgerme - Gotha
Burgerme
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I waited more than 1.5 hours for my order and then I can't even contact you personally, but instead I can never get into a customer center again.
I've had problems quite a few times now. Either I ordered for 3:45 pm, but it wasn't ready until shortly after 4 pm. Sometimes they forgot to include a few things. Or, like yesterday, I ordered for €18 and the burger was completely disintegrated, the sweet potato fries box wasn't very full, and they forgot to include a drink.
We 'd been to the restaurant a few times and had ordered takeout before. A few days ago, the delivery bike drove through our street in Sundhausen, so we wanted to order delivery. For some reason, it wasn 't possible to enter our address online. So we called and asked. Instead of asking what we wanted to order, they asked if we had a customer account. No. Would you like to create one? No. The only response was Goodbye. We thought the same thing.
Significant decline in quality, some orders incorrect, food no longer hot, and today I ordered and received no delivery at all!
I've had problems a few times now. Either I ordered for 3:45 p.m., and it was ready shortly after 4 p.m. Occasionally, I forgot to pack a few things. Or, like yesterday, I ordered for €18 and then the burger completely fell apart and the sweet potato fries box wasn't particularly full... I also forgot to bring a drink.
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