Whataburger - Goodyear
Whataburger
Description
Whataburger continues to charm fans with its signature caramelized burgers and delectable onion rings. However, a theme of inconsistent service has surfaced across multiple visits, with long drive-thru waits and order inaccuracies. While some guests rave about new menu items like the white chocolate raspberry shake, others express disappointment over unavailable dishes and unfriendly staff interactions. Despite these challenges, many patrons remain loyal, praising the overall quality of the food and the occasional friendly manager engagement. Ultimately, what shines through is the unique taste and nostalgia attached to every bite, even amid service hiccups.
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Can only get Whataburger whole traveling since there are none in my home state. Love the food quality, but the kids burger orders were not correct. Plain and dry nothing but burger and bun. Otherwise everything was great.
Manager Stephanie is unprofessional! They messed up my order and she was so rude, she would not make it right. Recommended she train the employee's better and she said she would hang up on me if I said that again. Advised I would email corporate and shesaid that's fine. The store needs a better manager, no wonder they don't do their job properly!!
I was quite disappointed to discover that two of the menu items, the peppermint chicken and the bacon blue cheeseburger, were unavailable, especially after being assured by other Whataburgers that they were being served today. Instead, I opted for the grilled chicken with avocado, along with some onion rings. I wasn't offered ketchup, and the staff didn’t even wish me a good night after my 20-minute wait in the drive-thru. The burger was strangely unappealing, but the onion rings were tasty. Overall, the food was decent, but the service definitely needs some improvement.
The food here is always outstanding, but I've been let down by the service lately. Curbside pickup often doesn't work, making it necessary to go inside, and my orders are rarely ready when expected. They seem to be quite disorganized. I really hope they can sort these issues out soon.
This restaurant usually takes quite a while to serve food at the drive-thru, but that's not my main point. I spotted a new shake on the menu, the white chocolate raspberry, and decided to give it a go. It turned out to be the best decision ever! That shake was simply amazing! I highly recommend it—10/10!
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QR-Code for the menu
