Marks And Spencer - Gloucester

M&S Ca fe is OK, but not likely to startle you with anything other than good coffee and mediocre pastries. it is a bit like kissing your granny, nothing exceptional, little get over enthusiastic about. The cafe is as much as you would expect very clean , very corporate, quite unambitious, and equally functional.

So I got the tights that I wanted and walked over to the till, there was NO SIGNAGE about where to queue so I stood behind the one person who was waiting. Soon after two men stood at the other side of the woman. She went forward to be served and as I stepped nearer the tills, the woman behind the till told me, very tersely, to stand behind the men, they were first and I was queueing on the wrong side. I'm not sure how I was meant to know as there were no barriers and no signage at all. The two gents were called forward but one of them suggested I should go first, as I was actually in the queue first, we laughed together and I suggested he went first, it wasn't that important!! We were called next, unfortunately the cashier had just had some trousers returned, so that was her priority. I'm.old enough to remember first class service in M&S, sadly none today in Cheltenham, absolutely dreadful. Needless to say we won't be returning!

Popped in for coffee and a cheese scone, lovely. Busy and a bit of a wait but this was due to the barista wandering off! The two ladies staff were obviously annoyed by this and were very apologetic. They couldn't be faulted they were a credit to M +S.

I think M&S is just tops, and the parking at this Mall is very good and access directly to M&S foodhall, always a treat.

Excellent cafe, surprisingly quiet for 1130 on a Saturday, but we enjoyed the bacon rolls and gateaux. Our Green tea was light and refreshing. The cafe is well run , very clean and tidy, and an enjoyable place to take a break from busy shopping. Very likable place with good staff.