Flight Line Pub - Glenville

I also noticed that the black and blue burger, which I had previously enjoyed for its spicy Cajun flavor, was now lacking in heat. When I mentioned this to the waitress/bartender, she told me that the cook claimed he had applied enough seasoning. Really? I was quite disappointed. The owner, T.J., came over to my table, looked at my burger, and agreed that it was not spicy enough. He offered me another burger, but by that time, we had all finished our meals. What he should have done was at least offer a discount on the burger, but instead, I had to pay full price for a meal I barely touched. It feels like they are cutting corners and have an attitude of indifference towards their customers. Does the waitress want feedback, or does she prefer that customers stay quiet and not return? I had high hopes for this place and had recommended it to everyone, but now I feel let down, especially considering the service. In a conversation shortly after with my wife, T.J. mentioned that the waitress thought I was just being difficult and that he didn’t need my business. That’s a disappointing attitude to hear from someone who has received praise and brought in customers. If you don’t want my business, then I certainly don't need yours, T.J.! I’ll be sure to spread the word to others to steer clear of this place. It seems that the management does not recognize the importance of listening to customer feedback; those who complain should be treated as valued patrons rather than nuisances. T.J. clearly has some lessons to learn about running a successful business, lessons his father, Tony Ruggiero, seems to have mastered.

The food is fantastic, and the ambiance is beautiful. They serve the best wings, and the afterburners are simply delicious.

The salad I had was just average and not quite filling for me. Also, charging $2.00 for each cup of coffee seemed excessive!