Churroholic - Glendale

Staff is rude, menu is reduced an hour before closing, hours listed online are incorrect. Overall horrible customer experience. Sadly because we were excited ab... read more Staff is rude, menu is reduced an hour before closing, hours listed online are incorrect. Overall horrible customer experience. Sadly because we were excited about this place. Good luck to them!

Save yourself the time. Seem to be out of everything. When asking about it the staff is rude unprofessional. They should also modify their business hours to 9:1... read more Save yourself the time. Seem to be out of everything. When asking about it the staff is rude unprofessional. They should also modify their business hours to 9:15 because that's when they stop serving half of their menu.

Churro was good, was hoping it was still going to be warm when we got it. Ice cream was just OK. Staff was nice.Food: 3/5 read more Churro was good, was hoping it was still going to be warm when we got it. Ice cream was just OK. Staff was nice.Food: 3/5

I have to say, I really love the food and drinks at this establishment. Normally, even on busy nights, I only have to wait about 10 minutes at most. However, wh... read more I have to say, I really love the food and drinks at this establishment. Normally, even on busy nights, I only have to wait about 10 minutes at most. However, when I ordered an iced coffee—just an iced coffee—it took a staggering 40 minutes for my order to arrive! There were four staff members working, but they all seemed to lack any sense of urgency. The line was out the door, with people waiting for their food, and yet they took their time as if it were a leisurely evening. Having worked in fast food during my teenage years, I understand how crucial it is to move quickly during busy periods. Unfortunately, these staff members seemed completely unaware of the situation and lacking in urgency. Someone really needs to be on the floor to delegate tasks if these young workers can’t manage it themselves. Waiting over an hour for an iced coffee is simply unacceptable!

Additionally, one person in our group ordered a scoop of ice cream with churro bits and a side of chocolate syrup for $4.50. When I ordered the same, I was char... read more Additionally, one person in our group ordered a scoop of ice cream with churro bits and a side of chocolate syrup for $4.50. When I ordered the same, I was charged $8.50. After showing her my friend's receipt as proof, she insisted that my friend's price was also a mistake and that I was correctly charged $8.50. The manager continued to say that the prices displayed on the overhead menu were incorrect, claiming that the printed menus listed the true prices. Overall, the manager's attitude was not very customer-friendly, and as a result, we have decided not to return to this restaurant.