Chipotle Mexican Grill - Glendale

Ordered food for pickup and only got half my order. That was over an hour ago. I called in and they said go to the email and submit your issue they. That doesn?... read more Ordered food for pickup and only got half my order. That was over an hour ago. I called in and they said go to the email and submit your issue they. That doesn?t work at all. Came back to the store. Stood there for 15 minutes and had to be rude to get anyone to assist me. I?m still waiting on the order that they finally said they would remake. Horrible customer service and I am out $50 for one burrito bowl?! This is not worth it. Go anywhere else. I?m leaving without my food. I don?t have time to wait two hours for an online order. My last bad experience with Chipotle. This is NOT the first time I?ve had a bad experience. The ?mistakes? outnumber the correct orders.

To be honest our order has not been correct a single time at this location. Either an item is forgotten, incomplete or on this case just raw. They Served uncook... read more To be honest our order has not been correct a single time at this location. Either an item is forgotten, incomplete or on this case just raw. They Served uncooked rice, and the ?corrected? order was the same and when asked we were told it?s because employees are being trained on how to cook rice but that they can put the rice on the side instead. Not sure if it?s a management issue but this location really needs some TLC.

Overall, I really enjoy Chipotle, but this location tends to be inconsistent. During my last few visits, the experience has been disappointing. The guacamole, w... read more Overall, I really enjoy Chipotle, but this location tends to be inconsistent. During my last few visits, the experience has been disappointing. The guacamole, which comes at an extra charge, often has large chunks that haven't been blended well. The bowls vary greatly in portion; sometimes they're filled with plenty of meat, while other times there are only a few bits. Additionally, the bowls are packed tightly some days, and other times they're not. On a positive note, the restaurant has a nice patio, and the customer service is usually satisfactory.

Not a good experience! The food line was disgustingly dirty..food juice on the glass! There was no more watermelon lemonade and they were not able to refill Sho... read more Not a good experience! The food line was disgustingly dirty..food juice on the glass! There was no more watermelon lemonade and they were not able to refill Short staff Lobby area was dirty no clean tables! While we were there eating since my kids werehungry staff didn?t come out to clean any tables or the floor or the fountain Machine over 40min time frame There was oil orslippery liquid In the hall way to the restroom?an accident waiting to happen!!! THIS RESTAURANT NEEDS HELP!!!

To be honest our order has not been correct a single time at this location. Either an item is forgotten, incomplete or on this case just raw. They Served uncook... read more To be honest our order has not been correct a single time at this location. Either an item is forgotten, incomplete or on this case just raw. They Served uncooked rice, and the ?corrected? order was the same and when asked we were told it?s becauseemployees are being trained on how to cook rice but that they can put the rice on the side instead. Not sure if it?s amanagement issue but this location really needs some TLC.