Panera Bread - Gilbert

The service at this restaurant was excellent - quick, efficient, and even faster than promised. However, the food was not up to par. Many pieces of the salad we... read more The service at this restaurant was excellent - quick, efficient, and even faster than promised. However, the food was not up to par. Many pieces of the salad were brown and the dishes were overly salty.

The restaurant is always consistent in their menus and preparation. We placed our order online and make sure to double-check your order before leaving the resta... read more The restaurant is always consistent in their menus and preparation. We placed our order online and make sure to double-check your order before leaving the restaurant. Unfortunately, they forgot one of the four sandwiches we ordered this time. However, the situation was promptly resolved when we brought it to their attention.

This is the first time I've seen a Panera Bread with a drive-thru, which was very convenient. The staff was friendly and the service was fast. However, I had to... read more This is the first time I've seen a Panera Bread with a drive-thru, which was very convenient. The staff was friendly and the service was fast. However, I had to circle back and go inside after driving past, because the woman at the drive-thru forgot to give me the lemonade I had ordered. This mistake cost them a star in my review.

Originally wanted to go to the location on Germann which I wish I had. Even before we had taken an order, one of the self checkout tablets they use to order was... read more Originally wanted to go to the location on Germann which I wish I had. Even before we had taken an order, one of the self checkout tablets they use to order was broken so it didn't start off very good. After sitting down for about 5 minutes when one of my friends when to go get their food they were confronted by a manager saying that his friends sitting down had drinks and that our receipts don't show drinks.(adding up the food and drinks on the app matched with the receipt that comes with your order but no drinks were shown on the receipt) She then followed him down to our table to confront us saying that we had not ordered drinks which at first we were all stunned but after defending ourselves she had backed off and stayed far away from us. I hope Norma finds this as a training exercise and uses this to better her customer service.

Soup runy sandwich bread hard. Employee wipe off table with napkin left on table . Never came back with wet cloth to wipe table off correctly. Will not eat at t... read more Soup runy sandwich bread hard. Employee wipe off table with napkin left on table . Never came back with wet cloth to wipe table off correctly. Will not eat at this place again. Very dirty and they aren't even trying to sanitize tables after people use them