Panera Bread - Gilbert

Originally wanted to go to the location on Germann which I wish I had. Even before we had taken an order, one of the self checkout tablets they use to order was broken so it didn't start off very good. After sitting down for about 5 minutes when one of my friends when to go get their food they were confronted by a manager saying that his friends sitting down had drinks and that our receipts don't show drinks.(adding up the food and drinks on the app matched with the receipt that comes with your order but no drinks were shown on the receipt) She then followed him down to our table to confront us saying that we had not ordered drinks which at first we were all stunned but after defending ourselves she had backed off and stayed far away from us. I hope Norma finds this as a training exercise and uses this to better her customer service.

Soup runy sandwich bread hard. Employee wipe off table with napkin left on table . Never came back with wet cloth to wipe table off correctly. Will not eat at this place again. Very dirty and they aren't even trying to sanitize tables after people use them

Service was great, fast, efficient, ready before promised, so forth... Food was less than their best effort... lettuce in salad was brown on many pieces, and scones were oddly salty.

Always consistent in their menus and preparation. We ordered ahead online. Don't forget to check your order before leaving the restaurant. On this occasion they left out one of the four sandwiches we ordered. But remedied the situation once we called it to their attention.

Every time I go to Panera I'm amazed by the quality of the staff! They're all so kind and courteous.