Laff's - Germantown

We were just passing by and happened to see this restaurant, so we decided to stop in. We were very pleased that we did. The waiter was extremely friendly and h... read more We were just passing by and happened to see this restaurant, so we decided to stop in. We were very pleased that we did. The waiter was extremely friendly and helpful. We will definitely return in the future.

The customer service at this restaurant is absolutely terrible. When I called to place a pick up order, the lady who answered was very rude. She told me she was... read more The customer service at this restaurant is absolutely terrible. When I called to place a pick up order, the lady who answered was very rude. She told me she was going to put me on hold, but then I overheard her saying she was off the clock and it was all mine. Another employee answered with a bad attitude, treating my order like it was an inconvenience. I kept getting yelled at on the phone because the lady claimed she couldn't hear me. The food is good, but they definitely need to improve their customer service from the employees.

The food is just as excellent as it used to be back in the day. They've freshened up the walls with a new coat of paint and removed the pool table to add a few... read more The food is just as excellent as it used to be back in the day. They've freshened up the walls with a new coat of paint and removed the pool table to add a few more tables, which are all...

Friendly atmosphere, excellent burger. read more Friendly atmosphere, excellent burger.

Food really good wings delicious Parking: Street parking plenty of parking read more Food really good wings delicious Parking: Street parking plenty of parking