Laff's - Germantown
Laff's
Description
Located in a charming neighborhood, this restaurant offers a unique blend of delightful cuisine and a lively atmosphere. Diners rave about the fantastic food, particularly the wings and pulled pork fries, claiming they surpass expectations despite the venue's playful slogan of "warm beer, lousy food." While most reviews highlight the friendly service and inviting feel reminiscent of a local favorite, some express disappointment regarding inconsistent customer service. Nevertheless, many guests cherish the quality of the meals and the welcoming vibe, making it a hidden gem worth exploring for anyone seeking a delicious dining experience.
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We were just passing by and happened to see this restaurant, so we decided to stop in. We were very pleased that we did. The waiter was extremely friendly and helpful. We will definitely return in the future.
The customer service at this restaurant is absolutely terrible. When I called to place a pick up order, the lady who answered was very rude. She told me she was going to put me on hold, but then I overheard her saying she was off the clock and it was all mine. Another employee answered with a bad attitude, treating my order like it was an inconvenience. I kept getting yelled at on the phone because the lady claimed she couldn't hear me. The food is good, but they definitely need to improve their customer service from the employees.
The food is just as excellent as it used to be back in the day. They've freshened up the walls with a new coat of paint and removed the pool table to add a few more tables, which are all...
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