Subway - Genoa

Stopped in quick just now for a sub and had the best customer service! The young gentleman who greeted me soon as I walked in, then preceded to go out of his way to make sure I was a happy customer. He deserves the recognition! You can't count on receiving that type of treatment these days.

I placed an online order and was told it would be ready for pickup at 12:10. I ordered three subs and six cookies. Unfortunately, when I arrived on time, my order wasn’t ready; it ended up being completed at 12:50. To add to my frustration, my cookies were missing as well. I cannot recommend this Subway location. While I was waiting, three customers ahead of me left in annoyance due to the slow service. It's clear that there are significant issues that need to be addressed. If I could give zero stars, I would, but the lowest rating I can give is one star.

I had an incredible experience at this restaurant. It's rare to find such outstanding hospitality these days, but the staff here consistently excels. Alex, in particular, goes the extra mile to ensure exceptional service and delivers a flawless meal every time.

I ordered a couple of subs today and completely forgot to leave a tip because I was so taken aback by the girl at the register. Seriously, she needs to carry pepper spray; someone might try to steal her away!

I recognize that many of the employees are likely high school students, but their lack of respect was evident. It felt like they were more interested in hanging out and having fun than actually working. One of them sat on the floor while the others were making sandwiches, and they were even giving each other the middle finger, implying that we shouldn't take notice. Additionally, there were hardly any ingredients ready for the sandwiches, which severely limited our options. Overall, it was not a pleasant experience.