Potbelly Sandwich Shop - Bolingbrook

My kids and I stopped here because we know how wonderful the location is! We had a fantastic interaction with the guys that were putting our toppings on our san... read more My kids and I stopped here because we know how wonderful the location is! We had a fantastic interaction with the guys that were putting our toppings on our sandwiches. One had a blue bandana and the other had a tan hat. They truly made our day better! The food is always great and never been bad.

We ordered through the app and added all the toppings for pickup. When we got home they only added meat to all the sandwiches. Completely ignored instructions.... read more We ordered through the app and added all the toppings for pickup. When we got home they only added meat to all the sandwiches. Completely ignored instructions. Poorly managed store

Manger is absolutely disrespectful and degrading towards anyone who doesn’t speak English fully. Regularly flirts with younger customers and is insanely rude to... read more Manger is absolutely disrespectful and degrading towards anyone who doesn’t speak English fully. Regularly flirts with younger customers and is insanely rude to customers and her workers. Very rude.All the workers are very sweet and respectful of order unlike the manager. Would rate it well without considering the fact the manager is disrespectful and flat out rude.

I ordered Mac and cheese with bacon and a sandwich which I ordered on the app. The good wasn’t ready till 20 min after promised time half way back home I realiz... read more I ordered Mac and cheese with bacon and a sandwich which I ordered on the app. The good wasn’t ready till 20 min after promised time half way back home I realized the bacon was missing on my Mac and cheese I had to drive back. The cashier al elder lady was rude and upset and put bacon in a cup and said “that’s the bacon you would get on it” as if I was asking for anything free! I paid for the bacon and returned for it but she treated me as if I was asking for charity! Ruined my lunch completely! I will not give this location a second try.

We got Potbelly's Mac n cheese , and it was awful . Just by looking at it I already knew it was bad. It was dry and tasted old.? read more We got Potbelly's Mac n cheese , and it was awful . Just by looking at it I already knew it was bad. It was dry and tasted old.?