Bamboo Hut Bistro - Gawler

The bamboo hut has been a great restaurant for many years in Gawler. The food has always been very good, but the service is very poor especially for takeaway. 60 minutes or more is always the waiting time even when you ring, while you can ring the Chinese around the corner and pickup in 15 minutes. If it was easy to get a meal in a timely manner I would be a frequent customer.

We knew when we were seated that there would be a wait for the meal but we thought our order would be taken much quicker that it was. The staff were lovely but were only focussed on taking the food out and not looking around to see if others needed anything, we had to call a waitress to take our order. We ordered an entree of spring rolls and prawn crackers to tide us over while we waited for our meal. The spring rolls came out reasonably quickly but we waited some time for the crackers and then had to call the waitress over again to find out when they were coming and to order another drink. Twice we saw other customers go up to the counter just to ask for water. I would have been nice to have water and glasses set on each table. For our mains we ordered Kwey Teow and Mee Goreng and although there wasn't anything wrong with the meals, they were quite bland for what we were expecting and have had at other places. The restaurant was clean and had a pleasant decor and the staff were friendly. I think the staff need to be aware of more than taking food from the kitchen to the table, a quick look to see if customers glasses are empty, if a order needs to be taken, tables cleared etc would improve the service.

After reading other reviews I was prepared for the worst. However, on the night we visited there was only 3 tables booked besides ourselves and the service was good. Entrees arrived in approx. 15 min and our main courses about the same after that. The food was delicious and the service was good. Maybe because we were with friends it didn't seem to take long at all.

I love the food at bamboo bistro. It is delicious and always fresh and flavoursome. The prices are great. The only bad thing is it takes so long to get your food. Its usually over an hours wait. They need more staff to keep up with the demand. The food is worth the wait. But would be exceptional if it was quicker.

I like Bamboo Hut Bistro and I hate to complain but they are always slow. Its doesn't matter if there are a lot of people or only a few as it was when we visited last night, the waiters and waitresses always appear to be rushing but take a long time between sitting and taking the order. Perhaps a separate drinks waiter would help. They are so nice that I don't want to complain. But the food here is lovely. Its a very extensive range and is always excellent quality with superb spices and flavours. The menu has Thai, Malaysian and Chinese items. This restaurant would do well anywhere and it would be great to see the service level improved to match the quality of the food.