Taco Bell - Garrettsville

The costumer service was terrible she actually was super disrespectful and shut the window in our face and said she wouldn’t remake the order that’s she messed up like as if it’s not her job. very much will not be coming back and I’m being so serious super rude here don’t go. lady working night shift on June, 22 2023 working around 12:00am

They always get my order wrong and it took them 35 minutes to complete my mobile/pick up order.

Extremely long drive thru wait not busy at all you lost 3 customers that were behind me ridiculous it takes 10+ minutes just to order!

I ordered online, and since it takes me about 10 minutes to get there, I waited a bit before leaving. So I expected my order to be ready when I arrived, but I still had to wait. What's the point of ordering online if the food isn't prepared on time? I ordered three different combo meals, but instead of coming in boxes, they were all just thrown into one bag. With a line behind me, I couldn't check to ensure everything was included. If the items are meant to come in boxes, they should. When I got home, I discovered that I was missing three items. I tried to reach out to customer service, but the submission wouldn't go through. I’m really frustrated with fast food places that just don’t seem to care.

I placed a mobile order for pickup, but when I arrived, they informed me that they were not accepting mobile orders or debit card transactions because their system was down. I understand that technical issues can happen, but this situation could have been avoided if they had simply disabled mobile ordering. I asked how long it would take for the refund to process back to my card, and the cashier said she didn't know because it’s a separate system. I was really not happy with that at all. I won’t be returning; it was a huge waste of my time, and they didn't even have the courtesy to call me and let me know.