Panera Bread - Garner

I grabbed lunch for my daughter and me, and I tried the chicken cordon bleu sandwich. It was really delicious! read more I grabbed lunch for my daughter and me, and I tried the chicken cordon bleu sandwich. It was really delicious!

I waited in the drive-thru for 7 minutes before anyone took my order. I would have left, but I was trapped and couldn't get out. They didn't even apologize for... read more I waited in the drive-thru for 7 minutes before anyone took my order. I would have left, but I was trapped and couldn't get out. They didn't even apologize for the long wait! The customer service was terrible. When I finally received my food, my bagel wasn't toasted as I had requested, and my caramel latte lacked flavor; it just tasted like steamed milk. Overall, it was very disappointing.

I was quite taken aback to see the girl at the drive-thru stomping her feet in front of the window because she had customers just 10 minutes before closing time... read more I was quite taken aback to see the girl at the drive-thru stomping her feet in front of the window because she had customers just 10 minutes before closing time. While I understand her frustration, I found her response a bit rude when she asked, “Is that it?” I get where she's coming from, but it could have been handled with a bit more grace.

It?s really hard to say this because we LOVE Panera but? this location has gone downhill in the past few years. Prices have increased (understandably with infla... read more It?s really hard to say this because we LOVE Panera but? this location has gone downhill in the past few years. Prices have increased (understandably with inflation) but the portion sizes have almost been cut in half-pictured. The dressing containerfor take-out orders had barely a tablespoon of dressing in it. Additionally, I always ask for one single specific item (whichthe app allows for so it shouldn?t be uncommon or unreasonable) that has completely been ignored several times with noexplanation. Unfortunately, It hasn?t been worth the drive or the money in the past few visits.

They never have enough help. Sometimes the will close mid-day or close the drive up. They will have you pull up to wait for order and never bring it out. The li... read more They never have enough help. Sometimes the will close mid-day or close the drive up. They will have you pull up to wait for order and never bring it out. The list of negatives goes on and on. How does this pizza make it to a customer looking like this?Very poor management! I would close up shop and reopen once under control with new management help!