KFC - Feedback

#4 - Fast Food - Gardner, American, Lunch

Reviews

Overall Total Score
3.5 out of 5
Very good | 7307 reviews

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Reviews from various websites

Google

Last update : 07.11.2023

3.9 ★ from 839 reviews
ralph-gendron
Ralph 07.11.2023 - 09:03

KFC is good. We couldn't go inside, the staff said they didn't have enough servers. We drove back home with our meal. The prices have also gone up! Last time the meal cost around 24.00. The cost for the meal this visit was 29.00. Service: Take out Meal type: Dinner Price per person: 30–50 Food: 4 Service: 3 Atmosphere: 2 Recommended dishes: Fried Chicken

shawn-byrne-1
Shawn 07.11.2023 - 09:03

Service: Take out Meal type: Lunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Fried Chicken

carlitus-bonic
Carlitus 07.11.2023 - 09:03

Service: Take out Meal type: Dinner Price per person: $1–10 Food: 5 Service: 4 Atmosphere: 4 Recommended dishes: Chicken Sandwich, Fried Chicken

roberta-espinoza
Roberta 07.11.2023 - 09:03

Drive thru was excellent!!! Service: Take out Meal type: Dinner Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Fried Chicken

henry-carias
Henry 07.11.2023 - 09:03

Recist cold food Service: Take out Food: 1 Atmosphere: 1

At the Gardner location, the restaurant offers reliably good fried chicken and friendly service, especially through the drive-thru, which is praised for speed and politeness despite occasional staffing shortages. While food quality is generally satisfying, some customers note issues such as dry chicken, inconsistent sides like mashed potatoes, and missing gravy. Order-taking can feel rushed, suggesting room for improving staff attentiveness. Pricing remains reasonable, though some menu changes, like added fees for extra crispy chicken, have raised concerns. Overall, the restaurant provides a convenient, casual dining experience with potential for enhanced consistency and customer care.

Restaurantji

Last update : 27.04.2024

3.6 ★ from 49 reviews
terry-bass
Terry 27.04.2024 - 03:49

First time we were in since remodel. Looks great, but still looks worn in some areas. Food was a little on the cool side.

sunshine-ladies-2
Sunshine 27.04.2024 - 03:49

The customer service was outstanding. Some of the dishes we ordered were fresh and served hot. However, the large mashed potatoes had a crusty bottom layer, indicating they may have been kept in the warmer for too long, and they tasted off, rendering them inedible. I’m willing to give them another chance in the future.

cory-b-firefighter53
Cory 27.04.2024 - 03:49

I get that prices have gone up, but I paid $20.60 for two KFC Famous Bowls, and they were only half full. What a letdown! It's hard to believe!

tim-gordon-bank3362
Tim 27.04.2024 - 03:49

The food is reliable, but there's not much to say about the drive-thru experience. I just stopped by for a quick bite. Parking is available in Gardner, Massachusetts.

joshua-kuehl
Joshua 27.04.2024 - 03:49

Only fast food I truly

Menu

Last update : 06.05.2023

4.6 ★ from 6 reviews
dayne-nienow
Dayne 06.05.2023 - 13:25

This KFC lives up to all the usual expectations. However, what really impressed me was the staff. They were extremely helpful when I needed to modify my order while managing my two young kids. A special shout-out to the manager, who was busy retraining someone but still took the time to assist us. They were absolutely wonderful!

dayne-nienow
Dayne 06.05.2023 - 13:25

Drive thru only. Sign on door says lobby closed due to not enough staff. Drive thru order was fast, hot and good. Staff was polite and friendly. Will definitely come again. Also serve Taco Bell at this location.

wstamm-dog230
Ari 06.05.2023 - 13:25

I’ve been to this restaurant twice in the last few months. The food was good and met my expectations. However, the person taking my order seemed hurried and didn't take the time to listen. I had to repeat my order multiple times before she got it right, and I didn't even make any modifications; it was just a K8. I believe they should consider offering better pay to their employees during busy times to attract more attentive staff and enhance overall efficiency.

hwilliamson-lawyer61
Lily 06.05.2023 - 13:25

I went in, placed my order and it didn't even take 3 minuets.,Food was Great.

ckemmer-engineer1296
Tito 06.05.2023 - 13:25

I've visited this restaurant twice recently, both times for others. During my first visit, the staff member was quite rude and didn't ask my son which type of meat or taco he wanted. However, my second visit was fantastic! The waitress was wonderful and made the experience enjoyable.

Sirved

Last update : 01.02.2024

3.1 ★ from 22 reviews
andrea-brooks
Andrea 01.02.2024 - 16:22

Yummy as usual!! Friendly staff and the chicken is always sooooo good!

sean-westgate-3
Sean 01.02.2024 - 16:22

This is the KFC. You get what you expect. But I really like the staff here. They were especially helpful for me when I kept changing my mind on my order with my two young children with me. They were really awesome! Especially the manager who was onduty training somebody new.

chris-gregoire-pilot
Chris 01.02.2024 - 16:22

If you enjoy KFC, this location is definitely a great choice for you. However, if KFC isn’t your favorite, this place likely won’t change your perspective. That being said, I must applaud them for consistently getting my orders correct. The gentleman who took my order was very attentive, listened closely, and repeated everything back to me without any interruptions. When I reached the window, the employee greeted me warmly with a genuine "good afternoon," which I truly appreciated. For me, that’s a major plus. So, when I decide to treat myself to this kind of food, I prefer to support a restaurant that values friendly service and attentive customer care.

jack-tivnan-3
Jack 01.02.2024 - 16:22

I was quite disappointed with my experience. The internet connection was insufficient, which made it impossible to place orders through their app. Furthermore, I was unable to order any specials from their computer register!

catherine-dembek-1
Catherine 01.02.2024 - 16:22

At the Gardner location—though I can't comment on other locations—they now charge an additional $1.99 for extra crispy chicken instead of their original recipe. Is this for real? The chicken I had was so dry it was like eating cardboard. These restaurants are really starting to go overboard! If they continue down this path, they'll end up putting themselves out of business.

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