Cold Stone Creamery - Gambrills

I ordered a cake for my son 's birthday. When we cut the cake, we noticed it wasn 't the flavor we ordered. We ordered cookies and cream. After we cut the cake, we called to let them know the cake wasn 't right. The owner said that we should have returned it right away but this was for my son 's party, we had kids ages 2-11 who really wanted cake. She said it seemed like we enjoyed the cake . Like what else are we supposed to do. It was during the party. If we returned it, they can remake it, it would take about an hour. The party would have been over by then. Plus it took a couple hours for us to get a response from the owner, when we first called the store, they said they will let upper management know. She said she would give us a credit for a small cake when we had an another occasion. It should have been the same size cake we ordered, not give us a smaller cake. The time it takes to drive, wait for the cake to be remade, and then drive back. There is no point in getting the cake remade because the purpose was for my son 's birthday party. The owner said she thought it was fair. There were only 6 half cookies, honestly the placement of the cookies was weird. Even if we did return the cake, they would have thrown the cake in the trash.

Went to get some ice cream for my kids, Two little kids (staff) laughed at my accent in front of the other customers.called the manager who was worse than them. Told her about the incident and she said so what, told her I’m going to call the Gold Stone Creamery headquarter to report that. Said who cares. Old man who has insulted by two little kids. I will not go there or any other branch until I die.

I give the ice cream/creations a 5 because the ice cream is smooth and creamy, the ingredients are fresh and they never run out. The atmosphere gets a 3 because the tables aren't always clean. But I think the staff may not be able to get to the tables regularly b/c there are so many customers and orders coming in and they focus on serving the customers, first.

One of the girls fixed my ice cream did not wear gloves or apron. Her fingers was all on my ice cream and she was wiping her hand on her shirt. That was so nasty and unsanitary. I'm not sure if I will ever eat at this location again.

When it's 100 degrees outside, you really don't feel like eating much. Absolutely nothing sounds good for dinner, and who wants to cook in a hot kitchen or eat hot food in that type of weather? Not me! So, we came to the logical conclusion that ice cream sounded like the perfect dinner one recent evening during the heatwave. Somehow we've never tried Cold Stone before, so we figured there was no better time to give it a shot. We were not disappointed! We told our server we were newbies and he happily walked us through the process of selecting an ice cream flavor and some toppings to mix together. We wound up with 2 delicious sundaes. If you're ever considering an ice cream dinner during a heatwave- this place will fit the bill!