Kfc - Gallup

#19 - Fast Food - Gallup, American, North American

KFC in Gallup, NM, offers a taste of America with its iconic fried chicken and a casual dining experience. With a solid rating of 3.6 stars, it's a popular spot for both locals and visitors. Open daily from 10:00 AM to 10:00 PM, you can enjoy a delicious meal in-house or from the comfort of your home by ordering through Uber Eats or DoorDash. Make sure to call ahead at (505) 722-5707 to reserve your table and ensure you don’t miss out! If you're looking to explore other dining options in the area, consider checking out Sonic Drive-In or Wendy's. Your feedback is invaluable – feel free to share your dining experience with a review!.

Last update: 11.12.2025 from: Braden

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★ 3.6 / 5 from 5 reviews

**Restaurant Review: A Mixed Bag Experience** This restaurant boasts prompt service and reasonable prices, particularly with its $5 drink refills. However, the dining area is in dire need of maintenance, with dirty tables, unclean floors, and overflowing trash bins leading to a less-than-pleasant atmosphere. Complaints include long wait times, particularly during busy hours, and a lack of effective customer service, exemplified by staffing issues and unhelpful management. While the recent updates to the location are visually appealing, patrons have expressed frustrations over mismanaged orders and inadequate follow-up, making it difficult to recommend this establishment for a satisfying dining experience.

Roxanne 23.11.2023 - 00:39

★ ★ ★ ★ ★

It took over 30 minutes to receive my order, and then the cashier had an argument with me.

★ ★ ★ ★ ★

This is a wonderful restaurant, but I think the drinks served in bags would be better if they were offered in regular cups instead. I placed mine on my seat, and unfortunately, it spilled all over the car on the way home without me noticing. It was quite disappointing.

★ ★ ★ ★ ★

The food was served promptly and hot, and at just $5 for a refill, the price was reasonable. Even though it was takeout, the dining area could benefit from some upkeep. The staff appeared a bit hurried, but to their credit, it was during dinner time.

Braden 06.06.2025 - 13:04

★ ★ ★ ★ ★

I will not be going back to this location! Shelby is obnoxiously rude and will not issue refund for THEIR mistake of double charge, supposedly a glitch on KFC end. General manager Donovan was NO help either. Managers lack customer service and needretraining! I provided bank statement print out at their request BUT still unable to issue refund. Asked for corporate and wastold to look on my receipt. Still waiting on a response from corporate.

Jamar 23.11.2023 - 00:39

★ ★ ★ ★ ★

I encountered a long wait with many people in line to place their orders and others waiting for their food. The tables were dirty, the floors were unclean, and the trash bins were overflowing. Diners were even wiping down the tables themselves so they could sit and eat. Additionally, the ice machine was out of ice. The only positive aspect of this location was its recent updates, which made it look nice.

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