Kfc - Gallup

It took over 30 minutes to receive my order, and then the cashier had an argument with me. read more It took over 30 minutes to receive my order, and then the cashier had an argument with me.

This is a wonderful restaurant, but I think the drinks served in bags would be better if they were offered in regular cups instead. I placed mine on my seat, an... read more This is a wonderful restaurant, but I think the drinks served in bags would be better if they were offered in regular cups instead. I placed mine on my seat, and unfortunately, it spilled all over the car on the way home without me noticing. It was quite disappointing.

The food was served promptly and hot, and at just $5 for a refill, the price was reasonable. Even though it was takeout, the dining area could benefit from some... read more The food was served promptly and hot, and at just $5 for a refill, the price was reasonable. Even though it was takeout, the dining area could benefit from some upkeep. The staff appeared a bit hurried, but to their credit, it was during dinner time.

I will not be going back to this location! Shelby is obnoxiously rude and will not issue refund for THEIR mistake of double charge, supposedly a glitch on KFC e... read more I will not be going back to this location! Shelby is obnoxiously rude and will not issue refund for THEIR mistake of double charge, supposedly a glitch on KFC end. General manager Donovan was NO help either. Managers lack customer service and needretraining! I provided bank statement print out at their request BUT still unable to issue refund. Asked for corporate and wastold to look on my receipt. Still waiting on a response from corporate.

I encountered a long wait with many people in line to place their orders and others waiting for their food. The tables were dirty, the floors were unclean, and... read more I encountered a long wait with many people in line to place their orders and others waiting for their food. The tables were dirty, the floors were unclean, and the trash bins were overflowing. Diners were even wiping down the tables themselves so they could sit and eat. Additionally, the ice machine was out of ice. The only positive aspect of this location was its recent updates, which made it look nice.