Kfc - Gallup

Would not recommend. North side KFC in Gallup is better. I was the first customer in drive thru line and was told to park beside the building to wait for my food. I waited 40 mins before I decided to go inside to ask for my food. The workers then told me that they gave my food to someone else. I basically was waiting for nothing and when I asked for my money back, they tried to give me only $10 dollars back when my total was $23. I asked to speak to a manager and the

The chicken I got did not taste like KFC CHICKEN. Tried to called back to the restaurant, no one would answer the phone. WARNING..WARNING..Don 't waste your time or Money .

Took over 30 minutes to get my order then cashier argues with me.

I will not be going back to this location! Shelby is obnoxiously rude and will not issue refund for THEIR mistake of double charge, supposedly a glitch on KFC end. General manager Donovan was NO help either. Managers lack customer service and need retraining! I provided bank statement print out at their request BUT still unable to issue refund. Asked for corporate and was told to look on my receipt. Still waiting on a response from corporate.

I encountered a long wait with many people in line to place their orders and others waiting for their food. The tables were dirty, the floors were unclean, and the trash bins were overflowing. Diners were even wiping down the tables themselves so they could sit and eat. Additionally, the ice machine was out of ice. The only positive aspect of this location was its recent updates, which made it look nice.