Popeyes Louisiana Kitchen - Gallatin

Order online for delivery. Spent $40 on 1 three pieces delicate meal with frits and cookies. And 1 eight pieces tender with cookies and a large frit, ranch, honey mustard, bbq sauce and sweet heat sauce. What we received was a two-part delicate meal with a cookie and 5 small frits. Eight nuggets and three cookies. A box with a handful of frits and zero sauces. Extremely disappointing does not even begin to say exactly how my family feels right now.

Starting off my order was COMPLETELY wrong. The staff was more worried about their conversation and ?closing? even though they weren?t. The staff was not personable at all. The food didn?t taste good, they need to do something to help improve that store.

Absolutely the worst. Dining room closed at 4:50 pm so into the line of 12 or more cars I go. I'm a door dash driver so time is . 24 minutes later I get to the window and the order isn't ready! After another 5 minutes I get a sack of cold food to deliver for my 30 min wait. Employees in street clothes on their phones with one man never unfolding his arms the whole time I'm sitting there. Makes it hard to work from that position. Lot of loafing is what I'm seeing. I understand everyone is having staffing issues but if management can't get people who do show up to do the job correctly then shut it down.

Wait time plus just short 20 minutes each car; even a single small box I saw come out took that long! They can?t keep track of your orders and ask YOU what it was. They don?t say please, thank, I?m sorry?nothing! Terrible service all the way around. They do don?t even ask for my payment. Just held a hand out!!! I wanted a side of GAS since that wait caused me to burn over a gallons worth!!!! I hope the franchise owner reads this!!! This used to be a decent place!!

I typically enjoy the chicken sandwich at the Cheatham County location, and it never disappoints. However, today I decided to try the Gallatin location and ordered 10 pieces of chicken along with red beans and rice and macaroni and cheese. The sides were good, particularly the macaroni and cheese, but the chicken was not up to par. It tasted like it had been sitting out for a while. While the sides were hot, the chicken was cold, tough, and not enjoyable.