&pizza - Gaithersburg

This location has really declined recently. My order has been wrong multiple times in a row. The most recent visit, the pizza was soggy and cold. I won’t be ord... read more This location has really declined recently. My order has been wrong multiple times in a row. The most recent visit, the pizza was soggy and cold. I won’t be ordering from here anymore. The time before that, I waited 25 minutes for a prepaid app order. When I got there, I thought I saw my pizza fresh out of the oven on the counter, but wasn’t certain. After waiting 25 minutes, it turned out it was indeed my pizza just sitting there. They finally closed the box and gave me a cold pizza.

Absolutely delicious. Food: 5 Service: Delivery Meal: Lunch read more Absolutely delicious. Food: 5 Service: Delivery Meal: Lunch

I’ve been a dedicated fan of &pizza since the first location opened in DC and was genuinely excited when this store launched. Unfortunately, since then, there h... read more I’ve been a dedicated fan of &pizza since the first location opened in DC and was genuinely excited when this store launched. Unfortunately, since then, there has been a clear and steady decline in order accuracy, food quality, and customer service—now it’s simply unacceptable. My most recent visit was the breaking point. At 5:21 PM, I placed a pickup order for a family bundle scheduled for 8:00 PM. My husband arrived shortly after 8:00 PM after a 14-hour workday, only to find the order wasn’t ready. It took about seven minutes just to get acknowledged, and the staff seemed indifferent. After waiting 45 minutes, he spoke to the manager, who showed little concern. The manager shrugged it off, saying there were “about five people ahead” who had been waiting longer and that they were understaffed—essentially implying this was normal. Meanwhile, after over an hour of waiting, another customer was given a cookie as compensation. My husband finally got the order at 9:35 PM—an hour and 35 minutes late. When we got home, we found half the order missing, including the salad dressings. Sadly, this isn’t an isolated incident. Poor communication, long wait times, missing or incorrect orders, and a total lack of accountability from staff and management have become standard. Previous attempts to contact corporate made no difference, as things have only worsened. The wait alone cost us over $120 in lost time, and we didn’t even get an apology, not to mention the missing food we paid for. It’s deeply disappointing, and we’ll be looking for another local spot to replace what used to be a favorite. Food: 3 Service: 1 Atmosphere: 3 Service type: Takeaway Price per person: $20–30 Parking: Somewhat difficult to find Parking options: Free street parking, free parking garage Note: Depending on the time and day, finding close street parking can be very challenging.