Chipotle Mexican Grill - Gaithersburg
Chipotle Mexican Grill
Description
In a recent examination of a popular restaurant, diners expressed significant dissatisfaction with the food quality and service. Complaints ranged from undercooked rice in burritos to finding bugs in bowls, prompting serious concerns about hygiene and food safety. Additionally, patrons noted bland flavors, soggy textures, and expired ingredients, describing their meals as a waste of money. While one customer had a positive experience during a busy lunch rush, praising the quick and efficient service, the prevalent negative reviews highlight a troubling inconsistency in both food preparation and customer care that the management urgently needs to address.
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Arrived during the lunch break. the line was huge, but we have up to 5 minutes. the order lasted 30 seconds. it was crazy.
The food at this restaurant is not enjoyable, and many people in the area agree that the quality is lacking. The rice is consistently either undercooked or overcooked.
Moving out of our house I made a big order of 9 to feed everyone. Being pregnant and the last person to get my food out of the large box I begin eating and the rice, which literally makes up the burritos and burrito bowl contents is hard and crunchy to the point you can still see the white down the rice indicating it?s not cooked. I called to speak to the manager and explained which order it was, she alnowlefged the large order and when I explained to her that they did not come the rice she responded ?yes we are? and hung up the phone. This is the trashiest behavior, service and waste of money and I?m sure as a person she would expect better service and response to lack thereof of the roles were reversed. Disgusting and the owner should pay better attention the the people they put in charge and quality of food being served.
I ordered two steak burritos. The steak was bland. The burrito was very soggy. I got a side of guacamole that was brown and looked like it needed to be thrown away. Just because I order your food online doesn't mean to give me items that are close tothe expiration date. I feel a little sick after only having a couple of bites of the food. Waste of $30. I will not bereturning.
This Chipotle is worthless. I have had multiple instances where I ordered and they forgot to put whole entrees in the bag. When I tried to get a refund the customer support just gave me a credit instead of my money back. If you?re hungry go to a differentchipotle.
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