Reviews

Overall Total Score
3.7 out of 5
Very good | 4437 reviews

What User likes about Pollo Tropical:
Today we were greeted with a huge smile from Allison. She's such a breath of fresh air! She took our order immediately, but did not hurry, she made us laugh and in the few moments of our interaction, she made us welcome. The few employees we contacted were also beautiful. Food came out quickly and hot! Great experience. View all feedback. What User doesn't like about Pollo Tropical:
2/20/21.Great food. While waiting in the drive thru you could see how 14/20 cars go by across in Chick fil before you. Place with great potential but horrible operational management from corporate.3/24/21 Went today again 35 minutes wait drive thru. Got there daytime left nightime Not other option. Doors are locked and guess are not allowed inside. I feel like they are doing me a favor for selling me their chicken with rice.w black beans. Great overworked staff. Corporate wise they are a disgrace as a business model with an excellent product. They should represent latin community better not as sloppy as they are. Their name is Pollo Tropical not Chicken from the Tropics.

Reviews from various websites

Menu
3.6 ★ from 10 reviews

Today we were greeted with a huge smile from Allison. She's such a breath of fresh air! She took our order immediately, but did not hurry, she made us laugh and...

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We've been living in South Florida for years. Pollo is a taste of home for us. After an extensive waiting in the car thru over 30 minutes, chicken was delicious...

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I love pollo tropical. I really appreciate their vegan options, even if the smell of chicken and pig wants me, I could be partake. This is not the best pollo tr...

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2/20/21.Great food. While waiting in the drive thru you could see how 14/20 cars go by across in Chick fil before you. Place with great potential but horrible o...

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It’s been few years since I been in to a Pollo Tropical. I was disappointed with the chicken breast was dry and hard to cut(they didn’t have knifes and even saw...

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Int Restaurants
3.8 ★ from 2599 reviews
Edward
24.08.2023 - 06:47

We have been patrons for years since living in south Florida. Pollo is a taste of home for us. After an extensive wait in drive thru over 30 minutes, Chicken wa...

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Joy
24.08.2023 - 06:47

I love Pollo tropical. I really appreciate their vegan options even though the smell of the chicken and pork makes me wish I could partake. This is not the best...

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Menupix
3.1 ★ from 16 reviews
MenuPix
03.11.2023 - 20:10

I tried to order an Avocado Tropichop without meat and was told they couldn’t do it. But i can order all of it separate and It’ll cost $2 more. Lol get out of h...

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