Jersey Mike's Subs - Gahanna

This is undoubtedly the best Jersey Mikes I visit in the Columbus area. I have regular appointments in the area and every time I go to the staff, is friendly, polite and fast, and their restaurant is always clean. I don't think it's so positive, but the people who work here deserve it. From a co-food service alum, thank you for always giving me such a great lunch experience!

Friendly, fast staff The store is almost always clean (which is more than I can say about other places). My food is freshly made right.

The food is great. Wish I could have got some. Tried to walk in at 8:50pm (when the hours online and on their door say they close at 9:00pm) and the doors were locked, lights were off, and the employees were cleaning up. I yanked on the door and the employee looked straight at me and walked away. We called in to see if they were open and the manager confirmed they closed at 9:00pm, but also claimed her employees had to leave at 9:00 so they closed. We advised her they should update their website and she hung up. Hard to find good help to make a sandwich these days, I guess. Sadly a common theme with Jersey Mike’s. It’s a shame they can’t find management or employees who actually care.

The customer service is the worst. I've order from the app to have delivered. The last 3 times they've messed up my order. 1st they gave me the Wrong sandwich. I didn't complain because things happen. The second time I orderd the combo drinks and chips. They didn't send me the drinks. I let it go again and just went to get my drink. Yesterday I ordered again and still they again left out the drink and chips. This time I order because I'm sick and not sure if its covid. I called. Julie (who also claim to be store manager) first claimes she personally put them in the bacg and there's nothing she could do about it. The bag was sealed with the three seals so it was not opened since it left the store. I told her. Then she claim she checked with her employee and they said they put it in the bag. Now she clearly is lying. Which is it did she put it in bag or did her employee put it in bag. End of the day she claim she couldn't give me a refund on my card since i used points for one of my sandwiches and she couldn't have the drinks delivered because I need to make a new order (meaning I repurchase and pay new delivery charges). That my only option was to come pick up the drinks. So potentially with covid she made me come to the store again to get drinks. Both Jersey Mike's or its employees have found the perfect way to steal and pocket money. Just don't give delivery customers their stuff and then pocket the money.

Worst customer service from CJ (only). I ordered my first sub, a giant. He looked me up and down. I started to tell him no tomato and he rudely pointed at another employee and told me not to tell him what I wanted on the sub. The other employee made my sub, he grabbed it and went to ring me up. I stopped him and told him I needed another sub to who the replied told that I need to order the subs at the same time. Again, rude and with attitude. I told him he never asked me if I wanted anything else. He acted put out and he said fine. What do you want. I never go to that Jersey Mike’s but I was in the area. I will not being going back. Sunbury road is great.