KFC - Fylde
KFC
Description
In a recent exploration of a popular fast-food chain, customer experiences were overwhelmingly negative. Common complaints included painfully long wait times, frequent order inaccuracies, and unsanitary conditions. Reports of overcooked food and inadequate portions marred the dining experience, while staff attitudes appeared disengaged. However, amidst the discontent, a solitary positive note emerged: one family enjoyed a satisfying meal with warm, delicious food from the drive-thru. Overall, it seems this location may be struggling with service quality and management, leading many loyal patrons to reconsider their patronage. A thorough reassessment of operations might be essential for improvement.
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We have visited here a few times, giving it the benefit of the doubt, as it was newly set up. So we overlooked the long waits and poor service we have previously experienced as initial teething problems.
Ordered a meat feast or what ever it was called. It was really tasty but the crust was well overdone. Will give it another go but it needs to be better.
I visited with my family for lunch on our way to Ribby Hall and the place was deserted when we got there. My parents and brother ordered a 6 piece bucket, and I had a lunchbox. After some initial confusion with the order (the staff member was obviously new), we paid for our food and got our drinks. After ten minutes, we could see part of our meal sitting on a tray. The staff member put some chips in the fryer and wandered off. While she was gone, the chips obviously finished cooking so were taken by another staff member and given to drive through orders. The first staff member came back, realised what had happened, and put more chips in. It was another ten minutes before the rest of the meal was ready. Surprisingly, the food that had been waiting out was still hot so we didn 't question it, we were just glad to finally have what we ordered!When we finally were able to eat our food, we found the bucket had far more than 6 bits of chicken, and even had a few boneless fillets. We also had five portions of chips instead of 4 (those in the lunchbox were separate).The food was nice, but waiting 20 minutes for 'fast ' food only to find we had far more than was ordered and paid for was a bit strange. Overall it was a bit weird and the staff member who took our order, ignored us for 20 minutes, and finally brought us the food clearly needed more support than was given as she seemed very lost.Very bizarre operation, hopefully there are more experienced staff next time!
Filthy, greasy restaurant. even the door handles are slippery. Food is served warm by staff who don't care. They would rather be chatting on their phones or with each other than pay attention to a customer. Soggy chips, wrong order AGAIN. but never again from us.
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