El Pollo Loco - Fullerton

Disappointed how we asked for gravy on the side and they put gravy inside. I don't like the gravy all drizzled over my mash potatoes.

I know inflation is affecting us all but when you are charging me for a side of guacamole. At least give me what I paid for this pathetic portion is unjustified. Change your ways before you lose customers

Horrible service closed franchise at 9 and only gave me an option to go drive thru of course I did not go drive and instead took my money else were owners of this franchise should really train their staff better to follow BBB best practices and keep open u til stated hours stamped on door.

Previous visits here have not been great, as you can read in my prior review. Recently, my wife and I came here for a 7 or 8 piece chicken entree, no sides, and had a coupon. We came to the window after ordering and the young man said something about our coupon being expired. We never saw the coupon again as the manager came to the window to inform us that either a) the coupon was given out prematurely or (b) had expired. We never quite understood. My wife had other coupons from the same flyer and they said the coupon was good until 6/28/23. The manager did not speak English well enough for us to fully comprehend his explanation but to his credit he gave us the meal for the price of the coupon. My wife was perplexed and wanted to understand what was wrong but we really remained mostly confused.

I went at 4 pm and it was crowded which is a good sign. The food was fresh, hot, and came out quickly. It was delicious.