Kfc - Front Royal
Kfc
Description
This Front Royal KFC provokes split opinions: devoted customers praise the Original Recipe chicken, mashed potatoes with gravy, coleslaw, and fresh tenders, and commend standout employees who shine during busy shifts and large orders. Yet inconsistency undermines the experience—wrong or missing items, occasional undercooked sides, slow or unprofessional service, and rising prices frustrate others. In short, it can be a dependable quick-family meal when staff perform well, but expectations should be tempered during peak or understaffed times.
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4th time. Food cold. Almost no fries, flat soda and the order was incorrect..just not going
Ordered online. Picked up my food and got home, fries tasted like they had been sitting for a while.
It seems like the owner and management don't pay attention to these reviews. I'm currently stuck in the drive-thru for 15 minutes waiting for just wings (and I've seen similar complaints from others). Normally, I wouldn't mind a short wait, but I've given this location four chances to prove that it's just a one-time issue, and it has been the same disappointing experience every time. I’ve decided not to return to this location, and I’m even considering giving up on KFC altogether. The quality has really declined since I was a kid 45 years ago. It's no surprise that other franchises are outperforming them.
I understand that the last thing anyone wants to do is take on a large order just before closing, but these folks really came through for me tonight, and I can't thank them enough. A special shoutout to the guy who answered the phone and was managing the drive-thru—thank you, Teddy! KFC should definitely recognize this guy for his great service.
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