Kung Fu Tea - Frisco

The staff was rude when I went to pick up my order. I had walked up and said I had a mobile order and they couldn't find it. They then accused me of not ordering it. Then again saying it was at a different location which I showed them it wasn't. They had lost the order and got upset and irritated when they had to remake it. Usually mobile orders are somewhat decent but maybe like 20% of the time, I'm able to actually get them and they're actually correct.

Extremely rude employees! Been here 3 times now and every time they’ve given me attitude and snobby remarks . Try giving better customer service with a smile. Also try saying hello and thank you to your customers

TLDR: okay, but if you want the real experience, go to the Kung Fu Tea on Warren instead. 9292 Warren Pkwy #230, Frisco, TX 75035 Wonderful place to get boba. I ordered through GrubHub and got a half empty drink that was leaking. The manager immediately refunded me and gave me two free drinks which really shocked me, as it might not even have been their fault. Great drinks and the best darn customer service I 've ever seen. Above and beyond. Edit: ordered again, just today 01/07/2022, a Rosehip Milk Tea and a Ginger Tea. Called because what I got was a perfect Rosehip Milk Tea if a bit less than full, and a white liquid that looked nothing like Ginger tea and tasted like milk. Called, this one guy picked up and when I said my order was wrong immediately denied I ordered until I said I had the receipt. Continued to say he was the only one there and he just made it. Pictures below. If he made a mistake that 's fine, but instead just immediately started to get angry at me. The issue isn 't the store, and I know people will say I 'm harassing a poor worker but it 's literally not corporate or their manager telling them to do this. If you can 't get an order right and refuse to even give the possibility of a mistake a thought and immediately blame the customer then you 're the problem and should be fired. Edit edit: also added pictures of my first order which they refunded and had great service the first time. Sadge smh my head as the kids say. Dude refunded me the ginger tea after I called back 20 minutes ago at 4:10 pm. Won 't be going back to this one but at least fair 's fair. Added one star back.

Small kiosk located on the lower level of Stonebriar Center. I ordered on the Kung Fu Tea app and didn't realize this location was inside the mall until we drove over and tried looking for it. To my surprise, when we finally arrived, our drinks weren't made yet because they were out of the Oolong jelly my wife had ordered. In fact they were out of a lot of toppings! After choosing a substitute from a list of toppings that were in stock, they proceeded to make both our drinks. Overall, I'd avoid this location unless you're ordering while already shopping at the mall!

The teas are amazing and the customer service at the location in Prosper Texas is great. But the location in Frisco,Tx is terrible. I mean the teas are good but the customer service horrible. The female cashier not only works the cashier but puts her nasty fingers in the cups when she picks them up after she has touched her face, glasses, hair and the cash machine. She then puts the cups inside one another while the order is waiting ro be filled.I brought that to her attention and she rolled her eyes and smacked her lips. This is the worse time to ignore sanitary rules If I continue to see this type of nasty ignorance I will report this store to public health and safety for COVID violations. Please train your employees and hold them accountable.