Buca Di Beppo Italian - Frisco

The food is ok, but the service is bad. Our dining experience on this location is not so good. We reserved on line but have to wait another 25 minutes from our reservation time before we could be seated.The service is slow and it’s really not the fault of our server. I feel sorry to our server. I feel like he’s trying his best but he can only do so much. Our server is doing several task, taking care of our orders, taking care of the front reservation /seating, attending to the bar, etc..This place is understaffed. There are times while we’re waiting to be seated that there’s nobody in the front to attend the incoming customers . It took almost 45 minutes before we got our meal from the time we ordered. It will be awhile before will try this place again..

The eating was decent, service bad and the entire facility was dirty at the point of the plates that were put in our table west dirty and had butter wrap used

The shrimp appetizer was excellent. The server was very accommodating.

First, the restaurant was not busy the least and it was approx. 6 p.m. It took 45 minutes to get bread made and on the table. No salad of any type was available. The waitress apologized for everything and had difficulty in keeping timely service with very few tables. The food portions were huge and was delicious.

The eating was decent, service bad and the entire facility was dirty at the point of the plates that were put in our table west dirty and had butter wrap used