Thai Maki Sushi - Fremont

We ordered online, pick-up time was 33mins. We got there in 35mins. We were ignored by the guy at the register for a few mins. I finally say hey, we have a pickup order , he says nothing, just walks into the back. We watch him take a couple plates out to tables and after 10mins he comes back and just says it 's not ready and goes to walk off again. I ask ok, how long until it 's ready? He shrugs and says like 15 mins . We say ok, we wait out in the car for 20mins, head back in. Guy sees us, walks into the back and doesn 't come back for 10 mins, there 's now a line of people behind us who are waiting to pay after eating in the restaurant. Guy comes back says it 's not ready and then starts waving people around us to cash them out. I ask, again, ok, how long? After another 10 mins he says like 5 mins . We sat down at a table and 25 mins later he walks out with our food. From time of order to walking out with our food was just shy of 2 hours. I don 't mind waiting for good food but having an hour and a half of my day wasted with zero efforts at communication is unacceptable. The steak was leathery tough on the cowboy roll and we were missing an order of potstickers and 2 rolls. The hot night roll and the mango roll were really really good. I also asked to have shellfish rolls packaged separately from the nonshellfish rolls (2 rolls of nonshellfish) and that was done correctly so I appreciated that. I 'm just disappointed in the service, lack of communication and overall lack of care for wasting customers time. Dietary restrictions: I asked for them to keep shellfish rolls separated from non shellfish rolls and the packaging was done with care to that standard.

Service: Take out Meal type: Lunch Price per person: $20–30 Food: 5 Service: 4 Atmosphere: 4

Service: Dine in Meal type: Dinner Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Peanut Curry

The Peanut Curry is so delicious! I come here often. Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 4 Service: 3 Atmosphere: 3 Recommended dishes: Peanut Curry

We both enjoyed our sushi very much it was a small quiet little restaurant, not extravagant but nice and clean, the waiter was nice and the food was wonderful! I had the Sexy one and my wife had the Mango one Food: 5 Service: 4 Atmosphere: 4