Saefsen Resort Ab - Fredriksberg

We visited for a few days and I believe it is a great spot. The restaurant is very comfortable. I was inclined to give it five stars, but deducted one for the price versus value. However, this is simply my personal opinion.

The only negative experience I had at this restaurant was with returning and exchanging ski equipment. After taking a number, my party and I waited for 30 minutes without knowing where to go as there was no visible indication of available counters. Despite this, no staff member offered assistance or acknowledged us. It is clear that they need a more efficient work system and a friendlier approach towards customers. Greeting guests, offering assistance, and making them feel valued is crucial in providing good customer service. Neglecting customers and treating them as if they are invisible is unacceptable.

We were a few days and I think it's a good place. the restaurant is very cozy. I wanted to give him five stars, but one is taken away for price/value. but this is just my opinion.

My only negative experience at this restaurant was with returning my ski equipment. After taking a number, we waited for 30 minutes without any direction on which counter to go to. Despite seeking assistance, no staff members provided any help or attention. It is important for them to have a more efficient system in place and for staff to be friendlier and more attentive to customers. Greeting and offering assistance can greatly improve the overall experience for patrons, rather than ignoring them and making them feel unimportant.

Friendly staff, nice restaurant, well maintained and many activities to do.