Five Guys - Frederick

Attention gig drivers: avoid this place! They quickly mark orders as ready for pickup, but often haven't even started making them. Expect to wait around 10 to 1... read more Attention gig drivers: avoid this place! They quickly mark orders as ready for pickup, but often haven't even started making them. Expect to wait around 10 to 15 minutes when you get there. The staff is unprofessional, displaying eye-rolling attitudes and sarcasm. This is simply unacceptable. Do not pick up from here! Consider yourself warned!

The staff was rude and unfriendly, resulting in very poor customer service. Instead of assisting customers, the employees spent most of their time talking to ea... read more The staff was rude and unfriendly, resulting in very poor customer service. Instead of assisting customers, the employees spent most of their time talking to each other. Food: 4, Service: 1, Atmosphere: 1.

The food was good, but they really messed up our order. Additionally, a staff member was shouting loudly, which made the atmosphere very uncomfortable. Overall,... read more The food was good, but they really messed up our order. Additionally, a staff member was shouting loudly, which made the atmosphere very uncomfortable. Overall, I would rate the food a 3, but the service and atmosphere were both a 1.

This review isn't about the food but more about the staff. A young lady was working with 3 other male coworkers. The three guys were talking while she was fulfi... read more This review isn't about the food but more about the staff. A young lady was working with 3 other male coworkers. The three guys were talking while she was fulfilling orders, calling orders out, and gathering supplies for others. It seemed like a one-manshow with her doing everything. You could see she was having a rough night and it was dinner rush. It's disappointing to seeworkers struggle while there are others around to help out. Even though she was having a rough night she made sure to be politeto the customers when dealing with them .

Burgers are good (not 5 stars, that would be a great restaurant quality) but know start to fin time in this store is about 20-28 min. I recommend ordering onlin... read more Burgers are good (not 5 stars, that would be a great restaurant quality) but know start to fin time in this store is about 20-28 min. I recommend ordering online and picking up around ~20 minute mark to be there a little before it is done (this is based onaverage of order to serve time on 3 occasions, avg 25 min). Other five guys I been to is quicker but just know this location isslower, if they improve their speed per other five guy location I would raise the rating.