Burger Factory Frechen

Trying hard. Excessively long delivery time, unreachable via their own website, unreachable by phone. Ordering is only possible through Lieferando, which is ver... read more Trying hard. Excessively long delivery time, unreachable via their own website, unreachable by phone. Ordering is only possible through Lieferando, which is very expensive. Once, an order was cancelled without any apparent reason.

I ordered through the website, but unfortunately, it doesn't seem to be working. My order was canceled 15 minutes later, and I received an email, which I didn't... read more I ordered through the website, but unfortunately, it doesn't seem to be working. My order was canceled 15 minutes later, and I received an email, which I didn't see until 30 minutes later. I called them and they told me that ordering through the website doesn't work. So maybe they shouldn't offer that option?! I decided not to order by phone when they told me they were practically sold out. At 6:30 p.m.? Well, that's that. I'll never order from them again if they don't have the website or the store properly under control.

The store is closed! Google still shows it as open, you can even order, but it never confirms. We walked past, and the store is already closed. At least you cou... read more The store is closed! Google still shows it as open, you can even order, but it never confirms. We walked past, and the store is already closed. At least you could tell Google that the store is closed!

A pretty decent burger! The ambiance could be made a bit nicer with minimal effort. read more A pretty decent burger! The ambiance could be made a bit nicer with minimal effort.

We are a practice in Frechen. We wanted to order food during our break. We ordered on the website, everything was fine, and we're waiting. Did we simply cancel... read more We are a practice in Frechen. We wanted to order food during our break. We ordered on the website, everything was fine, and we're waiting. Did we simply cancel the order? They're not reachable by phone, so never again from this place. P.S. We're at Burger Bull Truck. Great food and super fast. Burger Factory. If you can't get your business under control, please close it.