Pizza Hut - Franklinton

Placed order online. Walked in to get it and was told it would be another 20 minutes. Refused to give me a refund because they did not know how because I used the app and paid with Apple Pay. Never again!! Worst customer service ever!!

Ordered on the app at 830. Tried calling them multiple times and not one answer. Never received my order. Should have called pizza Pete’s!!

Good food. Great Service. App ordering is easy. Curb pickup is convenient.

If there was an option for 0 stars that’s what I would’ve done, sadly there’s not.Just yesterday evening I decided I wanted to get some pizza for my family. I was driving home from work so my wife ordered it online and I went to pick it up. I had read some of the reviews before coming to the Pizza Hut in Franklinton la but decided to try it out for myself regardless the harsh reviews they had. The reviews proved to be right, I ordered a one large pizza a large three topping pizza and some cheese sticks with a 2 liter. When I went to pick it up I could tell something was off because of how odd the staff acted she said would you like to see your pizzas and I said yes so she showed me the cheese pizza and it looked right but couldn’t get the three topping pizza box open so I said it’s fine. They were hot and looked good so I decided to give a tip of 5 dollars to counter the 33 I spent on the meal online. Not only did I come to find out that my three topping pizza was just a pepperoni pizza but they also charged my card a full 38 dollars instead of 5 more dollars that I tipped on the ticket. My wife called I called neither one of us was fortunate enough to get an answer.If you don’t want to read this review then please understand that the reviews in here are true and these people could care less. Don’t waste your money, go somewhere else.

Apparently they don't deliver, but tell me that they are unable to change their status online to pickup only. After almost 2 hours off watching online that my pizza was still cooking. I finally got someone on the phone and was told this. They had my phone number but never called me to let me know. I was told that they were waiting for someone from GrubHub to pickup the order! Went and got my pizza, of course it was cold.