Chicken Express - Franklin

The fish is the bomb and the ladies working on the counter and line ! Well I hope they are paid for the great job they do. Not sure if this is one of those plac... read more The fish is the bomb and the ladies working on the counter and line ! Well I hope they are paid for the great job they do. Not sure if this is one of those places where the owners are becoming filthy rich and employees are struggling to get by. ?

I’ve always had a great impression of Chicken Express since it opened, but I was disappointed with my call-in order today. The woman who answered the phone seem... read more I’ve always had a great impression of Chicken Express since it opened, but I was disappointed with my call-in order today. The woman who answered the phone seemed uninterested and even hung up on me before taking my name. When I called back to provide it, she simply said, “Oh, it shows up.” Then, when my husband picked up the order, it had fried okra instead of the green beans I had requested—I can’t eat okra. Plus, there were French fries included that I never ordered. If my husband hadn’t checked the bag, it could have been a real problem.

Unfortunately, I have to revise my review of this restaurant. Over the past four years, its quality has declined significantly. I dislike going here, but my kid... read more Unfortunately, I have to revise my review of this restaurant. Over the past four years, its quality has declined significantly. I dislike going here, but my kids enjoy the fries and tea. We often receive food that feels reheated or chicken that's been sitting on the warmer for a while. If you order a mixed box, be prepared to get mostly dark meat, as they rarely include white meat except for the wings.

If I could give zero stars, I would. There was a complete lack of professionalism. The cashier and other staff showed a negative attitude the moment we walked i... read more If I could give zero stars, I would. There was a complete lack of professionalism. The cashier and other staff showed a negative attitude the moment we walked in. Hopefully, better management can turn this place around.

Now, the chicken here is the best I’ve ever had! The person cooking knows exactly what they’re doing because it was cooked to perfection—juicy and seasoned just... read more Now, the chicken here is the best I’ve ever had! The person cooking knows exactly what they’re doing because it was cooked to perfection—juicy and seasoned just right. I ordered the three-piece meal with chicken breast, along with mashed potatoes and gravy, and everything was fantastic. The service was incredibly fast; I hadn’t even finished filling my drink when my food was ready. The employees were friendly, and they got my order right. I’m not sure about the negative reviews here, but my experience was excellent. If you haven’t tried Chicken Express yet, I highly recommend giving it a shot!