Rise - Frankfurt

My family and I were extremily mistreated by the waiter in charge ir the dinner service Ms. Alice Wagner. She was rude and unfliendly, and uninvited and not at all proactive and mande us fell like a problem and that she didn't Care at all...to be a little helpful, professional or polited. O am to going to describe the first situation: we arrived on New years eve, at the check in desk I asked for a tablet reservation for dinner and until there everything was Fine. I booked a Room that included dinner and breakfast. But once we arrived at the The Rise restaurant and Ms. Alice Wagner asked our number Room ALL the problems started. She anwered us, actually very upset and talking yeling at us (my wife, my years old daughter and me) and Said: you should leave and go to the reception tô solve this problem, i do nor know what to só with you!!! Everybody on the line tô enter the restaurant were looking and also the persons seating nearby. So, feeling humiliated I sent to the reception. At the reception the attendant Said everything was Fine and we had pais to have dinner included, só se could go back and enjoy the New years eve buffet, I asked and she called Ms. Alice Wagner and explained It all by phone and also wrote a special note about this on the hotel reservation system . I tought that the problem was over but... The service at our table were the worst, everyone getting latter were having their drinks before us... Second Nice that se went for dinner, worst experience ver on a hotel!!!! When we arrive and I Said my Room number, Ms. Alice Wagner answered in a Very rude and high Voice: Oh no!!! You again!?! For How long are you going to stay here???? So I ignored the awful comments and asked, How os It going to work today, is It a buffet? And she answered: no, its a la carte menu, but I don't know what you can eat ?!?! This time I asked tô seat down and the she should be the one to call ir go to the reception...so, after around min waiting on our table, with a kid, not vem water served, Ms. Alice Wagner appeared, with a Very unwelcoming face and Said, yes, you can have a course menu If you want. I was filling so unwelcomed that I prefere to skip entrance and go straight to main course, I don't need to tell again that took forever for us to be served in comparison with guests that arrived latter than us. So in my opinion, Ms. Alice Wagner, is a Very unprofessional, untrained in hospitality, not proactive, not a problem solver, but a creator of problems, and that do no reflect the esperience, tha values and the price that I payed to stay with my family at Hilton Frankfurt Airport and the Rise restaurant. For me she is a person that has no qualities to work with humans, hospitality or even animals who also enjoy caring. She seems so umhappy doing her job that maybe she could try to work in another area without contact with customs. At least, this way, Future guests of the hotel would not face the awful experience that I had dinning on New years eve in The Rise Restaurant and the following night. At the momment we didn't received: an I am Sorry or You are welcome So I really wish you train again or send away this employee to do a better job somewhere else, in the meanwhile, I would not recommend the hotel and not at ALL the restaurant the Rise. I would love to have a feedback from the hotel about this situation and from Ms. Alice Wagner personally, because she deserve to listen a little more than what I am saying here and I did not say in respect of my to daughter that was in front of me. So, First of all, staff from the reception and the restaurant should be aware and know How the dinner bed and breakfast Room rate functions on a daily basis and not create problems with the persons who buy this kind of Room, which is the priciest one, but face me a Lot of trouble, me and my family Felt Very unwelcoming because of the posture of Ms. Alice Wagner wo did not Care at all to be polited and proactive, and at least well educated to understand the dinner bed and breakfast tarrife. Instead, she made us fell a burden, a problem that wanted to have dinner, even if I had already paid for the service.

I had three meals here while staying at the Airport Hilton for a meeting held in the hotel. Overall, this is a very acceptable hotel restaurant. One the first night, our meeting arrangers hosted a fixed dinner at Rise [see photos] a smoked salmon...appetizer, beef main dish and a quartet of chocolate desserts. It was nicely served and flavors and temperatures were fine. Not a great meal, but a good one. Next day lunch was the buffet which had a large variety of salads and dished and very good mushroom soup. On the third day, when my meeting had ended, I had a solo lunch: veal schnitzel, fries and a mixed salad. I was a bit disappointed in the schnitzel as it was not pounded thin and the batter was somewhat underdone and did not adhere well to the meat; but it tasted good. Fries and salad were very nice. Service was attentive and friendly at all meals. The menu seems somewhat limited, but sufficient.

We came for lunch, but the only menu outside the restaurant was apparently the dinner menu, which had a greater variety of dishes that were also notably cheaper than the ones on the lunch menu that we were presented with once we were seated inside....I had a Viennese schnitzel that was nowhere near the standard you'd expect, and it was served with a bunch of French fries that were honestly worse than the ones I get at my local burger joint here in Reykjavík. A bottle of natural water was Euros. The restaurants looks elegant and the waiters were professional, but that didn't make up for the disappointment of the food.

Perfect hotel restaurant with highly attentive service and an appropriate selection of meals with a very good wine list by the glass. Liked it a lot.

We enjoyed a tremendous healthy start to our travel day at Rise. The hôtesse principale really was excellent... even going the extra mile with our diet restrictions.