Subway - Frankfort

I love dining at this restaurant. The sandwiches are excellent, and the staff is welcoming and accommodating!

You can always find a delicious sandwich at an affordable price at Something Hidden at 127. There is convenient parking available in front of the shop.

The next day at lunch, I brought my receipt as requested and went in for the replacement. However, the supervisor began reprimanding me on how to properly order a BLT and insisted that they would only replace it once. I felt belittled and blamed for their error, as if I had not communicated my order correctly. I explained that if I wanted only bacon, I would have specified that, but a BLT should inherently include lettuce and tomato. As a customer, I believe it is the restaurant's responsibility to accurately fulfill orders. I have frequented this Subway location numerous times, not for the service but for the sandwiches. However, the staff could benefit from better understanding American customer satisfaction. I was disappointed to be treated disrespectfully and scolded for a mistake that was not mine. I did not appreciate being pressured into an argument before receiving compensation for their error. If I had known that I would have to confront them for basic customer service, I would have accepted the loss and taken my business elsewhere.

Located slightly off the beaten path from US 127, this restaurant offers delicious sandwiches at an affordable price. Ample parking space is available right in front of the store.

The review of this restaurant is disappointing, as it is clear that the staff are in need of more training. They were unable to operate the cash register correctly when I tried to use Subway's app to pay from my phone.