Taco Cabana - Fort Worth

I can always go for some Taco Cabana! Their food is usually always great but the street tacos could use a little work. Season the meat, chop the meat up small enough, and use some cilantro that actually has flavor.

Today was not a good day. Shift manager , store manager, district manager, owner. I went out of my way to come spend my money here today. I wanted to see how good the Arnold Palmer's are here. If you don't know that's a iced tea and lemonade combination. The tea wasn't very sweet which is okay but when I specified to the lady in drive-thru I need four blue sugars, she put four domino sugars in a Taco Cabana sack and gave it to me leaving me to believe it was what I asked for. I looked in the bag to find it was regular sugar I backed up to ask for blue sugar again. The store was not busy nor were there people in the drive through. If looks could kill my throat would have been cut. I specified and said. Ma'am I asked for blue sugars please. She looked at me with a smug face and a smirk, like I asked her to pay for my food.she said that's the only sugar I got. I thought this was very unprofessional. Wow. Even if this were true, she could have done that and phrased it a little better without the ugly face and attitude.Work 101. Don't bring your problems to work.If you don't like your job find someone who does.Good customer service skills brings them back.Poor ones end up in reviews like this.

Jewels gave the best customer service!!! She makes your experience excellent in Taco Cabana!!! Food is fresh hot and very delicious!! In any case it will be!!

Amazing food and service! I love their breakfast tacos and burrito bowls. Jacob R. went out to make sure we were taken care of

Bad customer service, bad attitudes including management, two wrong orders and no apologies, no eye contact or direct communication when trying to get things addressed. Who is in charge of staffing here? This is an issue.UPDATE: I did contact customer service to explain the details of what occurred. I received a call back from senior management (Mayra). She was great. She expressed concern and showed that she cared. I originally thought no one would follow up, so I really appreciate her contacting me because it made me feel heard. Mayra invited me back and took care of me with my order. Thanks Mayra!I’ve increased the rating based on this follow-up.