Costa Vida - Fort Worth

Whatever blonde girl got her hair in my sweet pork burrito I actually hate you sm because i was too lazy to go get the food so I delivered it and now I'm crying.

The portions are small. I requested guacamole and was charged $1.19 for my measured little scoop. My daughter ordered shredded beef enchiladas but she said what she received tasted like pork. The portions were pretty small and the food wasn't super flavorful.

COSTA VIDA TELLS VETERAN NO!!! NOT TODAY I NO TO REFUND!!!! Upon looking at the receipt I seen that the military discount was not applied to ticket. I communicated to the shift lead that he forgot to add my military discount. I asked if he could add my military discount to my order and the Costa Vida's shift lead said no. He mentioned that I could use it next time. NO, I want to use it today! The shift lead mentioned there's nothing he can do. Well, since Costa Vida didn't have a solution to the problem I presented one to the worker. How bout you refund me on this ticket, then you ring me up again with same order and apply the military discount on new ticket. He stated no that he couldn't do that. We went back and forth 3 different times with him telling me it couldn't be done. At this point I just really was in disbelief with this service from Costa Vida. I demanded a refund and I no longer want the food!! He tried to continue to force the food on me before realizing that I was not giving up on that refund request. Somewhere in between he tried to offer me a coupon (Buy 1 entree w/ 2 drinks and you get 1 entree for free). I declined that right away. So it doesn't make since to me being offered a coupon and having to spend more money to get a stated discount on that coupon. I was left at the register not knowing what was the next steps to finding a resolution. He left me there and came back talking on the phone in a different language. After about waiting for 5 minutes the shift lead asked me for my phone number and stated the manager will call me. I gave him my number and he stated it will take 10-15 minutes before he call. I said I will wait and I want my refund. There was never a call!! It took 16 minutes from that point for the manger to get to the store and give me a refund. Costa Vida #0092 feather crass lane Forth Worth TX Alliance Town Center. Extremely dissatisfied!!!! Costa Vida!!!!

Highly disappointing experience, even with a coupon to draw you in. So we got this delicious looking coupon in the mail, I swear y'all... the damn coupon looked delicious. I'm like okay guys let's try something new. We arrived and the place had a few patrons before us but not overcrowded, it definitely didn't pique any concerns. We get to the counter and figure out our order, I had a steak burrito, husband had the chicken enchiladas, and the little one had two chicken tacos. The food was mediocre and whatever green sauce I got on my burrito was sweet, I'm like wth did I order?!? I can't without a doubt cross this place off my list for a return visit, sorry y'all!

Love to get a chicken quesadilla from here. My husband loves their burritos. They have great size and fair prices. Location is very convenient to me and I visit here (probably too) often!