Kfc - Fort Wayne

I visited KFC's drive-thru to order a pot pie and some nuggets, but was told to pull forward without any explanation. After waiting at the front for 20 minutes,... read more I visited KFC's drive-thru to order a pot pie and some nuggets, but was told to pull forward without any explanation. After waiting at the front for 20 minutes, I went inside to check on my order. I stood at the counter for several more minutes before anyone acknowledged me. Frustrated, I asked for a refund due to the long wait. The manager, who handled the refund, was very rude—rolling her eyes when I explained my request and blaming my wait on staff walkouts and training issues. She also said my food would be ready in just two more minutes. As someone who works in the restaurant industry, I believe customers should never be treated disrespectfully. There was a suggestion box at the counter for improving the menu and service, but no pen was available to leave feedback. The manager clearly needs improvement. In the end, I drove to Lee's, got the same order for less money, and received friendlier service—all within the time I spent waiting at KFC.

The 15-year-old working the drive-through delivered poor customer service. They refused to accept my coupon and didn’t offer any alternative compensation. Addit... read more The 15-year-old working the drive-through delivered poor customer service. They refused to accept my coupon and didn’t offer any alternative compensation. Additionally, they were out of crispy chicken, and when I got to the window, I was informed they had run out of biscuits as well. Instead, they gave me cookies. When I asked for the manager’s phone number, the employee laughed and told me to look it up online.

I was waiting to place an order, but the staff were incredibly slow. Then I was told the lobby was closed and to place my order through the drive-thru. When I c... read more I was waiting to place an order, but the staff were incredibly slow. Then I was told the lobby was closed and to place my order through the drive-thru. When I called over the manager, I was informed that those already in line could still order. It took another 15 minutes before the next person was able to order. I ended up leaving without ordering. This KFC seriously lacks customer service and has likely lost a regular customer because of it.

I placed an order with DoorDash at 8:45 PM. At 9 PM, my DoorDash driver called to inform me that they only had the crispy chicken available, not the original. W... read more I placed an order with DoorDash at 8:45 PM. At 9 PM, my DoorDash driver called to inform me that they only had the crispy chicken available, not the original. When I inquired with the cashier about why the original wasn't an option, she told me that they were closing in an hour and that it takes 10 minutes to fry the chicken. This indicated that I would be getting chicken that had been sitting out for a while. I do not recommend this KFC! I will also be reaching out to the health department to look into their food handling practices.

Everything was amazing! The chicken tenders were scrumptious, and the service was exceptional! I'm really happy that I chose to go inside to place my order. I w... read more Everything was amazing! The chicken tenders were scrumptious, and the service was exceptional! I'm really happy that I chose to go inside to place my order. I will definitely come back!