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Contribute Feedback What Forest Eichmann likes about Firehouse Subs Forum Colonial:
Wow! My experience in this store was great. As soon as I came in, I was greeted with friendly smiles and greetings. Lisa was very nice and friendly. She was fun. Connie was amazing! She took my order and I have never seen such a cheerful, pleasant, friendly checkout. Customer service here is exceptional! View all feedback.
What User doesn't like about Firehouse Subs Forum Colonial:
Steve Martin have you seen the movie If I could leave a zero star review I would. After a category for a hurricane, they're soft drink machine wasn't working. So in time of need they raise the price of a can of soda by $2.08 at Publix a 12 pack right nowcost $7.30/ 12 that is 61 cents per soda they're charging $2.69 per soda making $2.08 it is highway robbery I don't recommendcoming here also the bread is very stale.... View all feedback.
Inaccurate orders, half-made sandwiches, all items not sent out with delivery driver. Definitely don't do delivery, and double check your whole order. Staff is friendly but incompetent. Manager Tori is rude, speaks over you, takes no responsibility.Owner should get someone less entitled.
Steve Martin have you seen the movie If I could leave a zero star review I would. After a category for a hurricane, they're soft drink machine wasn't working. So in time of need they raise the price of a can of soda by $2.08 at Publix a 12 pack right nowcost $7.30/ 12 that is 61 cents per soda they're charging $2.69 per soda making $2.08 it is highway robbery I don't recommendcoming here also the bread is very stale. Horrible customer service they were unwilling to work with me at all.
Firehouse Subs......you weren 't on your A-game today! So sad! I walked over to the take out shelf but my order wasn 't there yet and it was a larger order so I thought maybe it was being worked on yet so I waited. No one checked in with me, others werewaiting as well......25 minutes later someone finally asked my name and the order had been sitting there WAY up at the other endbehind the counter all that time! WHAT?!!! UGH! No one thought to call out my name because it was still sitting thereunclaimed? Next time I 'll be more in your face for my order instead of waiting for it to magically appear on the shelf whereit usually is.
If I could give this place a zero-star rating, I definitely would. After experiencing a major hurricane, they decided to hike up the price of a can of soda by $2.08. At Publix, a 12-pack now costs $7.30, which comes to about 61 cents per can, but they charge $2.69 per can here. This feels like outright price gouging. I strongly advise against visiting this restaurant. On top of that, the bread was extremely stale. They clearly weren’t prepared to handle customers' needs.
The orders were inaccurate, and the sandwiches were only half-prepared. Many items were missing from the delivery as well. This is definitely not the place for reliable delivery, so make sure to double-check your entire order. While the staff is friendly, they really lack competence. The manager, Tori, is not only rude but also tends to speak about customers behind their backs and takes no responsibility for the issues. The owner should consider hiring someone more qualified.
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